Sunshine

52 minutes ago, TheBride said:

Just did Transcendent Dungeon Instance and ran out of mana in 3 min, and died from no mana and potion lag about a minute later.  I've never run out of MP in the instance before.  Did you nerf regen rates during the patch?  Or is it possible regen is lagging like potions is?  

@Sunshine

If you're on Blackbird, there is noticeable lag that we are addressing now with a server restart. What you're noticing with potion regen lag could be associated. Let us know if it continues after Blackbird comes back online.

Hey Everyone - 

To address the server lag, we're bringing Blackbird down for a restart in about 30 minutes.

More details here: https://forums.lineage2.com/topic/22501-blackbird-server-only-maintenance-wednesday-august-18-2021/

Hey Everyone - 

We're restarting the Blackbird Server beginning  Wednesday, August 18, 2021 at 11 a.m. PDT /  2 p.m. CDT / 3 p.m. EDT / 9 p.m. GMT+2 and it will be unavailable for approximately 30 minutes.

Thanks for your patience!

Greetings Adventurers!

Game servers will be down for maintenance beginning Wednesday, August 18, 2021 at 4 a.m. PDT /  6 a.m. CDT / 7 a.m. EDT / 1 p.m. GMT+2 and will be unavailable for approximately 3 hours 15 minutes.

With this maintenance:

• Candy Hunt event will start for two weeks!
  • Claim a free Sayha’s Spirit Kit in the L2 Store
• The Raid Master event will continue for two weeks!
•  Why Burn rankings event will continue two weeks!
• Attendance checklist event will continue for four weeks!
• The free Reinforcement Kit will be available in the L2 Store for one more week!
• The Grace Potion  you receive from hunting monsters will be deleted as part of the weekly deletion f...

13 hours ago, TheBride said:

@Sunshine@JujiFor 3 days now I cannot purchase NCOIN with either paypal or credit card.  First day I thought it was a glitch, second day I wrote a ticket, third day ticket is still unanswered.  I cannot buy extra passes, supply kits, sayha's blessings, etc.  You make this game to require spending $$$ or suffer crippling nerfs, but ...

2 hours ago, J0nSnow said:

@Juji @Sunshine 

You guys have to do something about this HP pot lag. It's been an issue for days now.  

Thanks for letting us know. If you haven't put in a ticket, please do, and the more details the better--especially where you're at in the game (instance/zone/etc.) so that we ca...

5 hours ago, Cypherstrider said:

#23747332 - Luciernaga - Blackbird

same problem

5 hours ago, Link said:

Odin - Blackbird.

The disconnections happened on my laptop and I have since switched to my desktop. No reoccurance of the issue as of yet.

4 hours ago, Powerlifter said:

Id

 

#23747254

Thanks everyone. For those that didn't put in a ticket, please do. This helps us keep track of these issues. 

13 minutes ago, Powerlifter said:

Same happened to me. Disconnect a minute in, log in again, ticket lost. I will pm you my info although i have raise a ticket.

PM's are turned off (peeps be abusing it ) but if you drop your ticket number here, I can escalate that.

On 8/13/2021 at 9:30 PM, Link said:

I am getting disconnected in the transcendent dungeon after a minute or so.

I assumed the first disconnect was random, but after I used a pass to re-enter I disconnected again.

Its unfortunate that you are not able to re-enter after being disconnected. Any chance you could request a fix @sunshine ?

1 hour ago, Dracushor said:

@Sunshine yes please have a look on it , I’ve got disconnect in the first minute , and I log in very quickly. My instance disappeared and I just bought the ticket to enter in instance 🥲 ! 
...

Hey all - thanks for the reports. While we're not seeing much on this, I'm asking about it now.

21 minutes ago, Mimizuku said:

why game client close all time i try log in ?

Lineage II, Lineage II Classic, and Lineage Aden are only available to North America, South America, and Oceania. Please be sure that your launcher is connect to the correct region, and then try again.

12 hours ago, agdfgsfdg said:

When? If planned 

Can a dev post more about it please 

We don't currently have a name-change service. You could reach out to CS, but chances are slim that they'll be able to assist: https://support.lineage2.com/

8 hours ago, beer said:

black smith with stamp

^^^^^^^^^^

10 hours ago, Shaierel said:

Thank you for your effort!

I have the same issue. 

Submitted the ticked and waiting for the reply.

Is there any approximate time these requests get solved, please?

Thanks!

They're usually resolved within 72 hours (3 days). If that doesn't seem to be the case, tag me here with your ticket number and I'll follow up on my end.

49 minutes ago, TenebriS said:

I just bought it, I only received some supplies, but he did not give me the weapon, the strider or the hat. i send a ticket, but just want you know about it  @Sunshine

Thanks for the heads up! I'm watching for you--tag me again if it doesn't get resolved my Monday.  

2 hours ago, mkkk said:

I have accounts from older time i can log into accounts threw launcher but i cant enter because i need new pin my times pin codes was 4 numbers now 6-8

i need log in website to change but my 2 acc when i try log in , website just refreshes and nothing . 

??

This is no good! Try getting a hold of Customer Support through email at  [email protected]. They should be able to help you log into your account, and help change your pin. Good luck!

I recommend you reach out to our Customer Support team—we're not seeing any reports on this after users were able to resolve it themselves: https://support.lineage2.com/

Be sure to provide as much information as possible about what steps you're taking, and the exact error you're getting.

25 minutes ago, GodKiller said:

Hi @Sunshine @Hime  You know when l2wiki will be upgraded to Aden? I remember when they released the classic it took months for them to update, will it be the same way with essence?

Oh, that's a great question! Let me get back to you on this one. ...

I've escalated this issue to our Customer Support team. Please let me know if you continue to have issues with acquiring your Aden Launch Packs.

[UPDATE 10:35 am PT]

Customer Support assures us that they're addressing the tickets for this issue. Some of these purchases may have triggered fraud alerts, which means the Fraud Team has to manually investigate/review/approve purchases that trigger these high-risk alerts. They ask that you continue to report any issues directly to Customer Support in case there's any other impacting issue.

 

I'll escalate the issue but make sure you all are following the directions below, and if you've done all of that, please send in a detailed support ticket so they can help you: https://support.lineage2.com/

• The code will be automatically applied to your NCSOFT Account.
• After Lineage II Aden has launched, you first need to create a character on a Lineage II Aden server. This character will be the one you want to receive the items from the Aden Launch Pack. Make sure you're checking the correct character.
• Once that character has been created, log in to your NCSOFT Account on the Lineage II website and go to y...