We play the game :)
We can't assume what you did prior to the issue happening, as it might not be an isolated one time thing that causes it. We can boot up the game and not find the issue, because we don't know what other steps other players did prior to experiencing the bug.
Bugs and issues can be linked to so many other aspects of the game, a certain weapon, a loadout, skill, spec, environment, place, in relation to a specific NPC, during certain weather conditions etc. The combinations are endless, hence why videos prior to you experiencing the issue is important so that we can have a foundation from which to try to reproduce and resolve the issue.
It is not that we don't believe you have the issue, it is just that it proves so helpful for the teams testing the issue to have a set of predetermined conditions to work from rather than guessing :)
This also extends to seeing bugs before a game goes live, it is hard to replicate every kind of conditio...
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