Ubi-WheelyDuck

Hey guys,

Sorry to hear that you have been having trouble with crashes in game. While we are not able to remove temporary bans I am eager to help troubleshoot what is causing this.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Any trouble, just let us know.

- Ubisoft Support

Hey there,

Sorry to hear that you are encountering this voice chat issue.

For troubleshooting, would it be possible to check that your voice and text chat are enabled in your account social preferences? The setting can be found under privacy center > social preferences on the account management website https://account.ubisoft.com/.

Any trouble, just let us know.

- Ubisoft Support

Hey there,

Sorry to hear you are having trouble creating an account.

To create an account I would advise to complete the steps in our dedicated guide https://ubi.li/tUQca. Should you have trouble I would advise to try an alternative browser or your browser in incognito mode.

Many thanks,

- Ubisoft Support

Hey there,

Thank you for reaching out!

At the moment, we can only support in English here.

Could you please translate your post so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

Originally posted by blackFRZ1: KENAPA MUSIM INI KONEKSINYA SERING NYANGKUT (LAMBAT BANGET) MASUK MENUNYA YA

Hey there,

Thank you for reaching out!

At the moment, we can only support in English here.

Could you please translate your post so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

Hey guys,

Sorry to hear that you have been having trouble playing the game.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Any trouble, just let us know.

- Ubisoft Support

Hey guys,

Thank you for reaching out!

At the moment, we can only support in English here.

Could you please translate your post so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

Hey guys,

Thank you for reaching out!

At the moment, we can only support in English here.

Could you please translate your post so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

Hey guys,

If you continue to have trouble closing the game, would it be possible to run the game with admin rights and then see if you are able to close the game as intended? https://ubi.li/psoan

Many thanks,

- Ubisoft Support

Hey guys,

Sorry to hear that you have been having trouble playing the game.

If this is persisting then I would recommend to complete the steps in our pc network troubleshooting guide[ubi.li] in full to configure your network for the game.

Any trouble, just let us know.

- Ubisoft Support

Originally posted by SteadySniper: I closed my game through the game last night and forgot to turn off my pc it's been about 11 hours and the game still hasn't fully closed. Through steam I had to go to my library and close it. Anyone else experience this?

Hey there,

Sorry to hear you are experiencing this.

Would it be possible to launch the game using admin rights to see if you are then able to close the game as intended?

I will also move this thread to our support section.

- Ubisoft Support

Hey guys,

Thank you for your updates regarding this issue. Our team are currently investigating this issue.

In the meantime, if we can help with anything else, just let us know.

- Ubisoft Support

Hey guys,

Sorry to hear you are encountering this issue. Can I check if this also happens if you run the game using Vulkan?

Many thanks,

- Ubisoft Support

Hey there,

Sorry to hear that you have been having trouble with crashes in the game.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Any trouble, just let us know, I am also moving this to our support section.

- Ubisoft Support

Hey guys,

Sorry to hear that you have been having trouble with crashes in the game.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Any trouble, just let us know, I am also moving this to our support section.

- Ubisoft Support

Originally posted by JR: when ever i try opening the game it says you may not have permission to access this file
i tried verifying my game restarting updating my driver i dont know what to do anymore

Hey there,

Sorry to hear that you are having this trouble.

If this persists would it be possible to try launching Steam and Ubisoft using admin rights?

Many thanks,

- Ubisoft Support

Originally posted by ZeonZ22: I figured it out incase u still havent figured it out, u just check the integrity of ur game files on steam and with my case i had one that it said it was missing and then it added it back and it worked after that, hope this helps

Hey there,

Thank you for kindly taking the time out to share what helped you.

I will now lock this thread as it is an older thread.

- Ubisoft Support

Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support

Hey guys,

Sorry to hear this.

I would recommend to reach out using our recovery form where a member of the team will try to help recover access https://ubi.li/qoayv

Many thanks,

- Ubisoft Support

Hey there,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support