Ubi-WheelyDuck

Originally posted by Orchidtrace857:

Originally posted by BlueAuran: I would recommend SERIOUSLY securing your account then. Changes ALL passes etc. CONTACT Uplay support also immediately PERHAPS after you have done all that. Yes, if you have all those "red flags" so to speak then USE that information to dictate what your next steps should be! Take action SOON instead of just wondering. Also look up some videos on the topic and watch a few of them would be another good thing to do IMO.

ALSO ...

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Hey James,

Thank you for reaching out, sorry to hear that you are having trouble finding where to launch Siege using Dx11.

There are multiple options on how to do this. One is to right click on Siege in your Steam library and look for an option that takes you to that games files. Here you can launch the game directly using the Dx11 .exe.

Should this not help, to rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [... Read more

Hey SchwarzerRegen,

Sorry to hear that despite your troubleshooting you are unable to play the game due to infinite loading or crashing.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Originally posted by Pdiddy: Whenever i try to load up the test severs or even normal siege. it keeps crashing, no matter what i do it wont let me play the game. siege loads up about half way to three quarters, then it just crashes. I NEED HELP!!!!!

Hey there,

Sorry to hear that when you try to load in your encounter a crash.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [... Read more

Hey AspireQTR,

Thank you for kindly reaching out, sorry to hear you have been having trouble with being asked for an activation key. This is actually not needed.

Instead, would it be possible to try launching Steam with admin rights [ubi.li] and then click play on the game. This should then force Ubisoft Connect [ubi.li] to launch and link to the game.

If you have any trouble, just let us know

Originally posted by D r B u b o ,:

Originally posted by Ubi-WheelyDuck: Hey D r B u b o ,,

Thank you for kindly reaching out, sorry to hear that you have been having trouble with being asked to update and that this repeats when you restart.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all ...

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Originally posted by bRKN:

Originally posted by Ubi-WheelyDuck: Hey guys,

Thank you for reaching out, sorry to hear that your fps is lower now than what you used to get despite having better hardware.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all ...

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Hey guys,

Sorry to hear that you are encountering long queue times when you search for games.

To troubleshoot this I would recommend to ensure you ensure your network is configured [ubi.li] for Rainbow Six Siege.

Should you continue to have trouble, I would recommend to also try an alternative network such as mobile hotspot to help identify the cause.

Any trouble, just let us know

Hey guys,

Thank you for reaching out, sorry to hear that after crashing you encounter a ban.

I am afraid that we are not able to remove temporary bans but to rule out some common causes I have some tips I would advise trying below.

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Originally posted by LuisR110: Al entrar al juego se me queda la pantalla en negro y me sale que el juego ha crasheado, ya reinicie el pc, desistale el juego, y sigue saliendo el mismo error

Hey LuisR110,

Thank you for reaching out, sorry to hear that when you launch the game you encounter a black screen and crash.

In addition to the kind advice Sica8340 shared, to rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements ... Read more

Originally posted by 420ploox69: Haven't played the game in 6 days and I come back to a notification from steam saying my account is banned. I've never cheated in my life and now I am banned. Ubisoft support wont respond and there is nothing on google as of what to do. If there are any developers or employees who care to help and respond that would be greatly appreciated.

Hey 420ploox69,

Thank you for reaching out regarding your account being banned.

I am afraid we cannot help with appeals over Steam. To appeal a ban I can only recommend reaching out using the Ubisoft Support site [support.ubisoft.com]... Read more

Hey KRλIG,

Thank you for reaching out, sorry to hear that you encountered a ban after being kicked from the game.

I am afraid that we are not able to remove temporary bans but to rule out some common causes I have some tips I would advise trying below.
- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- ... Read more

Hey guys,

Thank you for kindly reaching out after encountering connection trouble in Siege.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated ... Read more

Hey guys,

Thank you for kindly reaching out after encountering connection trouble in Siege.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated ... Read more

Hey D r B u b o ,,

Thank you for kindly reaching out, sorry to hear that you have been having trouble with being asked to update and that this repeats when you restart.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Hey guys,

Thank you for kindly reaching out regarding receiving bans after encountering disconnections in Siege.

I am unable to remove temporary bans, however, to help prevent this from happening in the future I would recommend ensuring your network is configured [ubi.li] for the game.

Should this then keep happening I would recommend to try an alternative network such as mobile hotspot.

If you have any trouble, just let us know

Hey guys,

Thank you for kindly taking the time to share this suggestion of adding achievements to these games.

I do not have any information on this currently but this type of feedback is great as it helps us understand what players might like to see in the future.

If ever we can help with anything support related, just let us know

Hey guys,

Thank you for reaching out, sorry to hear that your fps is lower now than what you used to get despite having better hardware.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Hey caunimacingcongcingcong,

Thank you for kindly reaching out, sorry to hear that you are encounter an issue with your connection despite you troubleshooting.

As you advised you have tried everything, but I am unsure what this includes, to rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Originally posted by Эксэллэнт: не приходит код подтверждения на номер.

Hey Эксэллэнт,

Thank you for reaching out regarding the difficulty you have had adding a contact number to play ranked in Rainbow Six Siege.

I am afraid that we are unable to help with account issues over Steam. I would advise to initially try adding an alternative contact number. If that does not help then I would advise to reach out to the Ubisoft Support site [support.ubisoft.com] where an agent will be happy to take a look.

I must also advise we can also only provide support in Steam in English, if you would prefer ... Read more