Ubi-WheelyDuck

Hey Kurone,

Thank you for reaching out, sorry to hear that you have been getting disconnected in matches and have been unable to reconnect resulting in abandonments.

To troubleshoot this I would first recommend to complete the steps in our network troubleshooting guide [ubi.li] to ensure your network is configured.

Should you have any trouble, would it be possible to also try an alternative network such as mobile hotspot and let us know if you continue to have trouble for troubleshooting purposes?

Many thanks

Hey c4NN,

Thank you for reaching out, sorry to hear that you have been having trouble finding games for a few days.

To troubleshoot this I would first recommend to complete the steps in our network troubleshooting guide [ubi.li] to ensure your network is configured.

Should you have any trouble, would it be possible to also try an alternative network such as mobile hotspot and let us know if you continue to have trouble for troubleshooting purposes?

I must also advise that over Steam we can only provide support in English. For support in your preferred language please reach out using the ... Read more

Hey guys,

Sorry to hear that you have been encountering disconnection issues in Rainbow Six Siege that leave you unable to reconnect.

To troubleshoot this I would first recommend to complete the steps in our network troubleshooting guide [ubi.li] to ensure your network is configured.

Should you have any trouble, would it be possible to also try an alternative network such as mobile hotspot and let us know if you continue to have trouble for troubleshooting purposes?

Many thanks

Originally posted by Param pam RU: Almost one year i can't access my account.

Hey Param pam RU,

Thank you for kindly reaching out, sorry to hear that you have been unable to access your account for a year.

I am afraid we cannot help with account recovery over Steam, for this I would recommend reaching out using the Ubisoft Support site [support.ubisoft.com] where an agent will be more than happy to help you recover access. The advice Joe has kindly shared is great also as there are some very good advice steps mentioned there.

If we can ever help with anything game support related here, just... Read more

Hello DDA,

Thank you for kindly sharing this suggestion of adding a rotation lock when prone.

This type of feedback is great as it is used to better understand what players might like to see in the future.

If ever we can help with anything support related, just let us know

Hey JimOriginal,

Thank you for reaching out, sorry to hear that you are encountering FPS drops and stuttering when playing Rainbow Six Siege.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Complete the steps in our dedicated ... Read more

Originally posted by soul11s: i got hacked and now i cant make new account and play it says game linked to a different account(that i dont have access) and i want to change it someone help pls

Hey soul11s,

Thank you for kindly reaching out, sorry to hear that you believe your account may have been compromised.

I am afraid we cannot help with account recovery over Steam, for this I would recommend reaching out using the Ubisoft Support site [support.ubisoft.com] where an agent will be more than happy to help you recover access. The advice Joe has kindly shared is great also as there are some very goo... Read more

Originally posted by Lornaw0w.MiW: Wierd, have been in queue for 2,5 minutes at most, and that were during the day where less people plays the game.

Thank you for kindly sharing your experience Lornaw0w.MiW, if you do happen to have any trouble in the future I would advise to try the steps I mentioned above

Many thanks

Hey ConradCorvid,

Thank you for reaching out, sorry to hear that you have been encountering long queue times and have been unable to get into games that are not quick play.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Hey Not-Skill Issue,

Sorry to hear that despite your troubleshooting you have not been able to launch Siege for some time.

Some of these steps you may have already tried but to rule out some common causes of issues I have some tips I would advise trying or retrying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Hey KGsoloman5000,

Sorry to hear that every few games you are forced to reset Siege due to a matchmaking error.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Originally posted by BreakMan:

Originally posted by DerAuer: there is a fix for it. but i forgot how it exactly worked since i have not played for a while.
but you have to go to your task manager and set the cores of rainbow to only one core. then save that. and then set it to all cores again. this will work as long as you dont close r6s. after closing the game you will have to do it again after your first round.
dont ask me exactly why that works or why we gotta do that.

Will try nex...

Read more

Originally posted by cawwit: vpns still dont work

Hey cawwit,

Sorry to hear that you continue to have trouble with the 'update required' screen.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [... Read more

Hey Andrey,

I am sorry to hear that you have been having trouble with cheaters in Siege.

Should you ever encounter someone cheating in Rainbow Six Siege, please do not hesitate to send us a player report, [ubi.li] we take all reports seriously.

If we can ever help with anything support related, just let us know

Hey MrBathToaster,

I am sorry to hear that you have been encountering connection trouble that results in you being kicked from Rainbow Six Siege, I am afraid that we are not able to remove temporary bans but to rule out some common causes I have some tips I would advise trying below.

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-vir... Read more

Originally posted by Sica8340: I love players with 100% recoil cancel, shooting like a laser gun.

Hey Sica8340,

Thank you for kindly taking the time to share this suggestion of bringing in laser guns.

While I have no news, this type of feedback is great as it helps us understand what players might like to see in the future.

If ever we can help with this or anything in the future, just let us know

Originally posted by BreakMan: game runs ideally in the first match after playing it but after not resetting a game for a second one it starts stuttering until I reset it again, then it works nicely for one match and so on and so on. is there is data loss problem? i honestly dont understand

Hey BreakMan,

Sorry to hear that from the second match onwards you encounter stuttering until you restart the game. The advice DerAuer has kindly shared is great and may well help with this issue. If however you continue to have trouble I would recommend to follow the steps below.

- Ensure your PC meets all ... Read more

Originally posted by Scooberman: The game will be running perfectly fine for an hour, and then suddenly ill be lag spiking every 5-20 seconds?? no applications open except siege, everything completely optimized, and not to mention the game randomly taxes a ton my fps even after I havent changed any setting (140fps down to 100 and less). A huge problem is when im swung or shot at, like 1/3 times it will lag spike my ♥♥♥♥♥♥♥ agape, and ill die instantly because my cross hair teleports across my whole screen. I dont have this issue with any other game, ive run malware checks, ive done all the optimization stuff there is to be done, and im finding hard to believe its on my end. If anyone knows what causes these issues PLEASE help me.

Hey Scooberman,

Thank you for reaching out, sorry to hear that you are encountering random lag spikes in game despite your troubleshooting.

To rule out some common caus... Read more

Hey ajshdikuasuodhoaushdas,

Sorry to hear that when you try to play the game you encounter this error despite your troubleshooting.

To rule out some common causes of issues I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Ensure you have ... Read more

Hey Doge May Cry,

Thank you for kindly reaching out and sharing the solution you found that helped with your freezing.

If ever we can help with anything support related, just let us know