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WotC_Jay



28 Sep

Article - MTG Arena Anniversary Week Issues

Comment

Originally posted by Legal_TrowAway_6789

Thank you for the additional information and clarity. We really do appreciate it.

However, not to be too critical, I have a question. The just of the issue seems to be that an update to the database of some sort caused performance issues, and since premier draft is (was) database heavy it suffered great degradation.

This is understandable as issues do slip through QA and mass load testing is never quite as accurate as the real deal. However why was the attempt to fix a P0 issue, in which the root cause analysis points to database performance, a complete rewrite of the drafting system, instead of a rollback of the database degradation update and an investigation into that? This article alone expressed the importance of taking time and doing QA on new features/updates, but yet it seems these changes were pretty major and rushed out in a panic as opposed to taking their proper time through the QA process. Was it not possible to revert the previous changes? And is there...

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Rolling back the DB was an option that we investigated, but it ended up being much higher-risk than the changes to draft. This DB upgrade was also something that we had to take at some point (per the analogy with phone OS), so rolling back could only be a temporary solution

Article - MTG Arena Anniversary Week Issues

Comment

Originally posted by advanced_funposter

Will the infinite gold bug that comes up every so often during rotation day be fixed once and for all some time? It makes for a bad player experience to go against a bunch of people conceding after turn 1 when you try and finish your quests on that day, and they get 10s of thousands of free gold.

It's certainly our goal to fix it. We thought we had (for LTR). Then it broke again in a different way.

Article - MTG Arena Anniversary Week Issues

Comment

Originally posted by mtg_is_a_drug

Immagine starting a server maintenance at 8 pm european time

Sorry for the timing. Given a team that's been working almost around the clock for the last week, we wanted to do this during normal working hours (Seattle time).

Article - MTG Arena Anniversary Week Issues

Comment

Originally posted by thetrooper007

Are we allowed to use the hordes of draft tokens we were sent in error, or is there a risk of that being considered bug abuse?

The tokens are yours. They came from our error, and there was (basically) no abuse involved. Bank error in your favor.

Article - MTG Arena Anniversary Week Issues

Comment

Originally posted by ProbablyWanze

thanks. i have 3 accounts and during last week noticed that they get the same mail sometimes hours apart. obviously, it wasnt working as intended but it got me to wonder how long it usually takes, if the system is running as intended, to send one mail to all accounts?

There are a few different ways to send them, but when things are working properly it can go out almost instantly to everyone. (We don't need to send to people individually, we can set it up so that everyone references a central mail item.)

Article - MTG Arena Anniversary Week Issues

Comment

Originally posted by ProbablyWanze

question for u/wotc_Jay: Had the issue of the draft tokens being sent multiple times on multiple days something to do with the performance issues of the premier drafts?

Thanks for hte article btw, these are always appreciated.

Based on current investigations, they came from the same cause - that database performance issue mentioned in the article. That gummed up the player drafts, and it also created issues with the inbox messages getting distributed properly (i.e. once only) to players

Article - MTG Arena Anniversary Week Issues

Comment

Originally posted by dwindleelflock

Those articles/updates are very much appreciated. Even something as small as letting us know about the issue and that you are working towards a fix is what makes a difference, in my opinion. Describing what went wrong and your process is very interesting too.

As an aside I want to ask about a specific server issue that some of us in Europe faced. I personally have been getting "network error - unable to get collection" and "waiting for the server" ever since a couple of weeks before WOE release. When I messaged support and going through the usual troubleshooting the only solution that worked was using a USA based VPN. This issue was, for the most part, present until the 18th of this month (when it was completely fixed) so I was not really able to play for this timeframe. What I want to ask is: was this a known issue and is it related to the issue described...

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I was not personally aware of that issue (though others on the team might have been). That does sound like an ISP-side issue. We didn't change anything on the 18th, so I suspect your ISP fixed something then

Article - MTG Arena Anniversary Week Issues

Comment

Originally posted by JMooooooooo

The original message about Anniversary Week rewards implied that you had to log in on specific days to be eligible for that day rewards. I would guess a lot of anxiety around those issues still not getting fixed comes from players worries that once issues get fixed, it will turn out they didn't do whatever was now required for Anniversary Week rewards, and clearing up how that eligibility will be handled would go long way in calming players down.

When the inbox gets fixed, we're going to err on the generous side here. I don't have full details worked out, but we're not going to be doing things to artificially limit the recipients here.

Article - MTG Arena Anniversary Week Issues

Comment

Originally posted by tom277

Thanks for the interesting article! Has there been any consideration for giving out rewards through codes like we used to get if the inbox system does not come back online?

Inbox will be back soon; we're mostly just working on resolving how safe/how soon we can get that (like the article mentions, riskier changes need to go in releases further off for more testing, safer, more vetted changes can go in with shorter timelines).

If the outage was going to last too long, we could look at codes. But codes would only hit ~30% of the players, while 85%-95% will claim rewards out of inbox. So we have a heavy preference for using the inbox to distribute things.

Article - MTG Arena Anniversary Week Issues

Comment

(Admins: WotC_Joey is legit; can we get flair for him?)


22 Sep

Game just dropped two draft tokens into my inbox? Thanks WOTC

Comment

Intent was that anyone who logged in during the Troubled Times from Tuesday through yesterday got one mail. By some accident (not yet fully understood), some players got two mails. Bank error in your favor; enjoy!


20 Sep

What happened to WOE Premier Draft?

Comment

Drafting is being unstable right now, so we've temporarily disabled it while we sort things out. If you've completed the drafting portion, you'll be able to resume your event once we're able to turn drafts back on. Sorry for the delay, but you won't lose your progress.

Connection issues with draft

Comment

Drafting is being unstable right now, so we've temporarily disabled it while we sort things out. If you've completed the drafting portion, you'll be able to resume your event once we're able to turn drafts back on. Sorry for the delay, but you won't lose your progress.


15 Sep

Daily Deals - September 14, 2023: Maybe the Real Treasure Were the Early Gold $TONK$ and Treasure Tokens We Found Along the Way 💰✨

Comment

Originally posted by HamBoneRaces

Ah, gotcha. I appreciate the explanation, thank you!!

Deals are up at 8am PT today (and QuickDraft is back), as intended. Bolas is in the Meditation Realm; all's right with the world.

Daily Deals - September 14, 2023: Maybe the Real Treasure Were the Early Gold $TONK$ and Treasure Tokens We Found Along the Way 💰✨

Comment

Originally posted by HamBoneRaces

EDIT: It's now 12:00am UTC and the Daily Deals have been completely removed from the store; first time something like that has ever happened... very odd bug.

Happy Stonks Day! It’s been 34 days (give or take a few hours 😉) since gold was last in the shop. As many of you have no doubt noticed, the gold deal and seven of the card styles showed up early at 12:00am UTC instead of the usual 3:00pm UTC. Make sure you grab the deals you want before they expire in nine instead of 24 hours!

For the past few weeks it seems like this has been a common occurrence in the Daily Deals where on some days a few new deals will show up after the fact at 12:00am UTC. As everything with today’s deal was released early, it will be interesting to see what happens at 12:00am UTC. Perhaps u/WotC_Jay could please kindly clarify if this is intended behavior with the Daily Deals moving forward or if something else is afoot and if it’s being looked a...

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Timing of the deal transitions yesterday was a bug, not intended. Deals are still supposed to transition at 8am PT, but some bad data has made some roll over at midnight UTC


13 Sep

I finally played against one of the Devs in limited

Comment

Originally posted by lor1keet

I have yet to encounter one of the orange players. Maybe I'm too low ranked. ;)

We are very few in number compared to the overall playerbase. And we come in all variety of ranks. (I'm usually low-ranked constructed, for example, because I spent 90% of my time in limited.)


12 Sep

Accidentally found a way of causing any match to Draw

Comment

"Report a bug" link in the options menu will get you there. For something like this, you can also just message me here. And thanks for the report!

Packs from Draft and Sealed dont have Duplicate Protection???

Comment

Packs you open for draft or sealed deckbuilding will not care about the cards you have in your collection. Having 4x of a rare will not prevent it showing up (otherwise you would just craft 4x of all the bad rares to ensure you got good ones, right?).

If you get a rare/mythic you have 4x of, you will get 20/40 gems as normal. And the packs you earn as rewards from draft or sealed are duplicate protected like any other packs

MTG Arena Announcements – September 11, 2023

Comment

Originally posted by cardgamesandbonobos

Wilds of Eldraine is out, and now's the time to build your skills with the new set as we approach Arena Open: Wilds of Eldraine, happening this weekend, September 16–17. You won't even need a well-stocked collection to be competitive, because this tournament features Limited formats: Sealed Best-of-One and Best-of-Three on Day 1,

The last Limited Arena Open shows that they have the capability to run Draft on Day 1, but they choose to go Sealed for...rea$on$.

When we run D1 as sealed, more players play in the Open than when D1 is draft. Our assumption is that more players prefer sealed here, or at least they find it more welcoming or approachable. We've also talked with the people that run big tabletop events, and they found sealed to be more approachable and net better for day 1. In any case, we like to do the thing that gets more players involved in playing the cool Magic event. That's why it's usually sealed for day 1.
Cube is different. Synergy-based collations tend to need the flexibility of draft for players to assemble interesting decks, so we ran cube as draft-draft. But, in general, the data shows more players prefer sealed-draft, so that's what we generally run


11 Sep

State of Formats in MTG Arena (No plans for Modern)

Comment

Originally posted by Endless5340

Am I to understand that Pioneer Masters is designed to help make collecting cards that already exist on Arena easier?

I like Pioneer and I like to draft... I am worried that this will be a set full of cards I already have on Arena.

The focus will be on new-to-Arena cards. Maybe a couple reprints at C/U if the format needs them specifically, but it will be about bringing new cards to Arena in a fun, draftable format