Our CS team need to be seeing your bug reports. I see so many here and though I do all I can with them to investigate and pass to the team when it is in my capacity, our CS team are much better armed to deal with queries - and it imperative that if you are able to, you report the bug to them via support.fallguys.com
How, exactly? Through Trello or customer support?
You should be using support.fallguys.com to report bugs when you see them if you can. The Trello helps keep status updates but it isn't a reporting tool - does that answer your Q?