trichoglossusbee

trichoglossusbee



02 Feb

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Oh goodness. Is it the new level?

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Yeah, this happened to a few people, and although we are happy to take them back if you want, you can keep them.

Anyone here who isn't sure whether they got their crowns - contact CS through support.fallguys.com and they can 100% check for ya!


01 Feb

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Update Monday 5PM: This should be fixed for those who had already purchased the top, but unfortunately, the fix has not stuck for all instances. In light of this, we're putting the full costume into the regular store rotation a little after S3.5 launches which will give all players another chance to get both the top, and bottom, over the coming weeks.

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Originally posted by silverpsyduck

I waited for fix to buy Dr Fall, because didn't want half a costume if I couldn't open the game today.

But now there is only Dr Fall bottom and 2 Super Guy celebrations, I lost top of the costume.

Is this supposed to happen u/trichoglossusbee ?

._.

Edit: u/ is for users, r/ is for subreddits. My bad.

No ;_; , but it's an offshoot issue from the fix that has been put in; I'm waiting on further updates on what we want to do for players who have been impacted in ways such as yours - I definitely suggest grabbing the bottom for now if you have the currency and then staying tuned. I'm sorry about that, that sucks!

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Originally posted by Eva01Radio

Anyone on the PS4 version keep crashing when going to the shop?

This is affecting quite a few people at the moment, and is being actively investigated. I hope to have some more tangible updates on it in the coming weeks.

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Originally posted by genosnipesgenos

What about the cacodemon

That is a top-only costume.


30 Jan

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Originally posted by btbcorno

On the topic of bugs, I never got my survey crowns :( And yes, I redid the survey when they tweeted us to redo it.

Pop a note to support.fallguys.com with your Support Code and the channel you submitted the survey from (Twitter/Reddit/Insta) and they can take a look!

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Originally posted by amlah6

Thought it was weird. Thanks for the update!

No worries, sorry its happening! Things get tricky when it's a weekend, but I'll be sure to let yall know if we do get a change before Monday!

The store is currently bugged with the bottom half of Dr Fall not showing for all players.

The team will be able to investigate and solve from Monday! If its happening to you, you aren't alone. Bare with us for the next few days! Should we have an update before then, I will update this thread.

Update Monday 1PM: This has been remedied for some players, but I'm waiting to see the scope of the fix before I can communicate further!

Update Monday 5PM: This should be fixed for those who have purchased the top, but unfortunately, the fix has not stuck for all instances. In light of this, we're putting the full costume into the regular store rotation a little after S3.5 launches which will give all players another chance to get both the top, and bottom, over the coming weeks.

External link →

29 Jan

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We've given out tens of thousands! It's possible either a typo is on the form (we have a list of all data that was input incorrectly from all channels and there is a good chunk from here), or something else has happened. If it's been over a week, contact support: support.fallguys.com and be sure to tell them your Support Code and where you submitted the survey from (Reddit/Twitter/Instagram)!

That goes for all users who are experiencing issues, we have a log of every single crown awarded and can use it to cross-reference.


28 Jan

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Originally posted by LeftySavage

One of my favorite levels!

I get very flustered every time, no matter how many times I play it :(

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Originally posted by ThinkFree

Jan-28-2021 | Finals started at 20:54 (GMT+8) | Asia East

Smashing Dancing Duck cheated in every round

Tagging u/OliverAge24Artist u/FallGuysJoe u/trichoglossusbee for visibility

This has been sent to the team!

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I'd definitely suggest reaching out to our Customer Support team - make it clear that you've bought basically every cosmetic in the game, and be sure to flag the one that hasn't shown up yet. There's a good chance they can help or advise! support.fallguys.com :)