Thanks for quick reply! I just have too many crowns so the next crown rank item is a long way off. I was looking forward to getting some fun skins retroactively. From my perspective crown ranks are basically not working because I'm not going to get any unlocks until it is fixed. Hope everything is going well!
Awesome! Thanks for that perspective :D. I hope it's fixed for you all ASAP. When I know, you'll know :)
Thank you for your alertness!
No problem!
We'd like to check logs on these to see if we can hone down a cause, as it doesn't seem to be affecting all players equally.
Could you kindly pop a ticket to support.fallguys.com so they can snoop?
Oh, ok. Thanks!
Hey! One more from me - which region are you located in? I just want to keep an eye in case there are multiple reports.
Anyone getting severe frame drop issues, at least on Egg Scramble?
Oddly enough, Ski Fall worked fine.
Seeing a lot of Egg Scramble reports for this, so monitoring this comment thread as well.
Edit: if you are having frame drop issues with Egg Scramble, still let me know here, but kindly file a support ticket so our CS team can check logs and system specs etc: support.fallguys.com
When do y'all think you will be done bug testing crown rank for this update?
It's hard to tell at the moment as the team are still assessing. It's the retroactive awarding of cosmetics we're looking into, as well as consistency of fame path crown awarding from previous seasons.
I'm not sure if you thought it was a wider issue outside of that, but future unlocks will be instantly awarded, and you'll still receive all retroactive cosmetics once the fix is up.
Console.
OK this seems to be a unique issue to you at the moment. Our CS team can look into it - if you've not already tried restarting your console, try that first, and if it's still not working, please pop a note to http://support.fallguys.com/
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First report I've had of this so far - Is it happening to you every time?
edit: i suppose not
That should be fixed! Are you Console or PC?
This is a bug, sorry that the agent didn't address that. I still have the duchess in my shop as do quite a few other players, so I've asked for updates since. It's definitely not on purpose for you to have that.
No hex makes me a sad panda. I hope you can fix it before I play later tonight!
It sadly definitely won't be fixed by this evening to manage expectations. The new finals are awesome though so I hope that tides over in the meantime!
Edit: typo
Hello... checks notes Big Man Long Pants.
This is affecting all users at the moment.
When you unlock a new rank, you will get that associated reward, but we are currently investigating a bug within the ranks that is not retroactively awarding the unlocked cosmetics from before the season started. Rest assured you will get 'em ASAP, but we're looking into it at the moment.
Thanks for the update. Any idea about the issue with the Duchess in the featured store?
Have asked - I myself have the duchess as well right now. Back in touch shortly.
1st
It is truly rare to see '1st' comments on here lol
PLAY SEASON 3 YEY!!!!
Important notes for this update now:
To summarise the issue, players have seen that they have not been awarded items retroactively for their crown ranks. They may be Rank 20, but have 0 rewards. Future items will unlock for you all instantly, but we are working on these retroactive ones now.
That's all for now, we will continue to monitor the season over the next few days. Thank you all for your patience and please feel fr...
Read more External link →will i get the crown that i missed due to being eliminated after winning?
You might be able to if you contact our CS Support Staff. They can check your logs I think and make a decision about that - I can't do anything my side I'm afraid!
support.fallguys.com :)
2 hours later, still can't connect to a server
It's still paused but not for much longer at all - will make a new post here as soon as it's live, and we'll also Tweet and post in Discord.
It sucks when things don't go to plan but I'm definitely doing what I can to keep y'all in the loop!
Thank you all so much for your patience - both on my behalf and also the wider team. I can confirm they are VERY hard at work right now amending and any time I have an update, y'all will see it here. I can't wait to play either 😅
And thank you a lot for your support and the sentiment /u/ericleb010 <3
It sucks when things don't go to plan but I'm definitely doing what I can to keep y'all in the loop!
Thank you all so much for your patience - both on my behalf and also the wider team. I can confirm they are VERY hard at work right now amending and any time I have an update, y'all will see it here. I can't wait to play either 😅
@trichoglossusbee my regular item shop is still showing all but two items as “coming soon”. Shouldn’t this be full up with new items from season 3?
@trichoglossusbee my regular item shop is still showing all but two items as “coming soon”. Shouldn’t this be full up with new items from season 3?
It should be - unsure if this is related to the current fixes we're working on, but for this I'd recommend chatting to our CS Support: support.fallguys.com
Lol now I feel bad, I just wanted to rant. It's alright, no big deal <3
Aw. Is ok. You can rant. Thank you for your patience <3
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