ubi--unicorn

Frequently asked questions
Below you will find some of the frequently asked questions for Rainbow Six Siege

How do matchmaking rating and ranks work in Rainbow Six Siege?
Please check out this Rainbow Six Siege blog post for in-depth information on ranks.

What should I know about Alpha Packs?
Alpha Packs are a way to receive free cosmetics. Alpha Packs are also a way to get limited time cosmetics, such as the Black Ice Weapon Skin series. Information on getting Alpha Packs and their content can be found ... Read more

System requirements

Minimum requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i3 560 @ 3.3 GHz or AMD Phenom II X4 945 @ 3.0 GHz *
RAM: 6 GB
Video card: Nvidia GeForce GTX 460 or AMD Radeon HD5770 (1024MB VRAM)
Hard Drive: 61GB
DirectX: 11
Sound: DirectX Compatible Sound Card with latest drivers
Supported controllers: Compatible with X-Input.
Multiplayer: Broadband connection with 256 kps upstream

Recommended requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i5-2500K @ 3.3 GHz or AMD FX-8120 @ 3.1 GHz *
RAM: 8GB
Video card: Nvidia GeForce GTX 670 or AMD Radeon HD797... Read more

Cheating and banning
Information on bans and reporting can be found below.

Temporary bans
Please note: support does not have the ability to lift temporary bans.

Team Killing
After an intentional team kill is validated, Reverse Friendly Fire will be enabled and stay active for the duration of the match, instead of kicking the player. We will continue to track team kills, and we may issue appropriate sanctions after multiple offences. Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

Disconnection from the game
... Read more

Controls and Accessibility

Am I able to remap keys and controls on PC?
Yes! To do this:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Select Customize Controls.
• Then, select the key that you would like to change and press another key in order to modify it.

Please note controller layouts cannot be modified.

Which accessibility features are included in Rainbow Six Siege?
Aim Assist
To activate aim assist, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Then, select Enabled in the aim assist option.

Vibration Feedback
To enable the vibration feedback for your controller, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls ...

Read more

Editions of Rainbow Six Siege
Check out this chart for more details:

Please note: The base game includes the main game, all game modes and maps, and the opportunity to unlock 20 Legacy Operators (which cost 1000 renown each for a total of 20000 renown). Editions no longer include the Legacy Operators.

... Read more

About in-game purchases and extra content


R6 Credits
R6 credits are optional currency that can be purchased in-game. R6 Credits can be used to buy Renown Boosters to generate renown at a faster rate, to buy a select few premium weapon skins, and as an additional way to unlock Operators instead of renown.

Twitch Drops
Watching the official stream for qualifying Ubisoft channels, or through other broadcasters we’ve partnered with for special campaigns, via Twitch has the added benefit of winning free rewards. To make sure you are able to receive twitch drops, please follow these steps:
1. Register here.
2. Log in with your Twitch Account and click Authorize.
3. Log in with your Ubisoft Account and click Activate my account.
... Read more

Missing content

Checking if content is installed
If you are missing content such as the Safari Bundle or other extra content, please verify the content has been installed. (Xbox One, PS4, ... Read more

List of error codes

If you are having troubles with disconnections or other errors in Rainbow Six Siege, please keep a close eye on any error codes you receive. These will often show or point to the cause of the issue.

3-0X0001000B, 6-0X00001000, 0-0x00000204, 0-0X00000209, 2-0x0000C015, 2-0x0000C006, 2-0x0000D00A, 2-0x0000D012, 2-0x0000E00C, 6-0x00001000

For these error codes we recommend connection troubleshooting (... Read more

PC technical troubleshooting
If you are experiencing crashes or other issues on Rainbow Six Siege, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
Uplay

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

Epic

• Navigate to Rainbow Six Siege in your library
• Click verify
• After verification, the launch option will appear

Steam

• Restart your computer and launch Steam
• From the Library section, right-click on the game and select Properties from the menu.
• Select the Local files tab and click the Verify integri...

Read more

PC connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
• Update any personal firewall software.
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
• If updating th...

Read more

Xbox One technical troubleshooting
If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

2. Power cycle your Xbox One

• Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts... Read more

Xbox One connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Power cycle your Xbox One
Power cycling your Xbox will do various things, including reset your hardware's network activity.

• Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If ... Read more

PS4 technical troubleshooting
If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

2. Power cycle your PS4
Try power cycling your PS4 as a first step.

• Turn off the PS4.
• Disconnect the power cable.
• Wait 1 minute.
• Reconnect the power cable and restart the console.

3. Rebuild your PS4's... Read more

PS4 connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Rebuild your PS4's database

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option...

Read more

PC performance issues

If you are experiencing performance issues please try the following:

1) Check if your PC meets the system requirements. If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system. If your setup meets the recommended requirements, the game will run smoothly in the vast majority of cases but specific graphical settings may require more powerful hardware.

2) Try our ... Read more

Other common issues

Issues with microphone or in-game chat on PC
If you are having troubles with your microphone on PC, this is often related to your Default Communications Device not matching your setting in game. Please check here for further details and steps.

Low FPS on PC
Please note that without an FPS limiter of some kind Rainbow Six will run as fast as possible with all the resources available on the PC. If you are having troubles with stuttering, please consider using the ... Read more

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to ... Read more

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing ... Read more

Hello, and welcome to The Division 2 PC support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out ... Read more

Hello, and welcome to The Division 2 Xbox One support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out ... Read more