ubi--unicorn

Will the progress I made during the Hyper Scape Technical Test / Open Beta carry over to the final game?
Items unlocked as part of the Battle Pass during the Technical Test / Open Beta will remain on your account even after the test finishes. You will be able to access them on all platforms when the full game is released.

How does the Battle Pass system work in Hyper Scape?
Every Battle Pass introduces 100 tiers, each with different objectives you can complete to unlock Champions and customisation items. Your Battle Pass progress will be reset every Season.

Each Season will offer a Free Battle Pass which is available to all players, a Premium Battle Pass which can be purchased for 950 ... Read more

If you are experiencing crashes, performance issues, or any other issues on Hyper Scape please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

2. Power cycle your Xbox One

• Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the powe... Read more

Will the progress I made during the Hyper Scape Technical Test / Open Beta carry over to the final game?
Items unlocked as part of the Battle Pass during the Technical Test / Open Beta will remain on your account even after the test finishes. You will be able to access them on all platforms when the full game is released.

How does the Battle Pass system work in Hyper Scape?
Every Battle Pass introduces 100 tiers, each with different objectives you can complete to unlock Champions and customisation items. Your Battle Pass progress will be reset every Season.

Each Season will offer a Free Battle Pass which is available to all players, a Premium Battle Pass which can be purchased for 950 ... Read more

Hello, and welcome to Hyper Scape Xbox One support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
... Read more

If you are having issues with your connection to Hyper Scape, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Rebuild your PS4's database

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Rebuild Database" and press X.
• "The...

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Hey iTzApex! Sorry to hear you are experiencing crashes. I recommend going through our PC troubleshooting guide and seeing if that helps. You may also want to verify files to ensure there are no corrupt files. If that doesn't help, please ... Read more

Hello Operators!

If you are receiving a "failed to load player profile" error message, please try the following troubleshooting steps:

• Delete your local save on your console (PS4, Xbox One).
• If that does not help, please also delete your cloud save. (...

Read more

Hello Operators!

If you are receiving a "failed to load player profile" error message, please try the following troubleshooting steps:

• Delete your local save on your console (PS4, Xbox One).
• If that does not help, please also delete your cloud save. (...

Read more

We are currently investigating reports of missing content on PS4 and Xbox One.

In the meantime, please check that you are trying to access the content from the account you have purchased it on.

An issue was recently corrected that allowed more content than intended being shared for Xbox players.

Xbox One players can share different Year Pass Operators with different profiles on the same console, but not additional purchases or vanity items.

PS4 players are unable to share content.

You can reach out to us through these channels -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

If you can tell us ... Read more

UPDATE: If you are missing season pass content, operators, or other purchased content in Rainbow Six: Siege, please refer to this support article about the limits of content sharing.

* * * * *

We are currently investigating reports of missing content on PS4 and Xbox One.

In the meantime, please check that you are trying to access the content from the account you have purchased it on.

An issue was recently corrected that allowed more content than intended.
Xbox players can share Year Pass Operators with profiles on the same console, but not additional purchases.
PS4 players cannot share any content.

If you are sure you are not sharing the content from a different account, please let us know exactly which items or operators you are missing by contacting us via our support website or social media:

- ... Read more

Controls and Accessibility

Am I able to remap keys and controls on PC?
Yes! To do this:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Select Customize Controls.
• Then, select the key that you would like to change and press another key in order to modify it.

Please note controller layouts cannot be modified.

Which accessibility features are included in Rainbow Six Siege?
Aim Assist
To activate aim assist, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Then, select Enabled in the aim assist option.

Vibration Feedback
To enable the vibration feedback for your controller, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls ...

Read more

Frequently asked questions
Below you will find some of the frequently asked questions for Rainbow Six Siege

How do matchmaking rating and ranks work in Rainbow Six Siege?
Please check out this Rainbow Six Siege blog post for in-depth information on ranks.

What should I know about Alpha Packs?
Alpha Packs are a way to receive free cosmetics. Alpha Packs are also a way to get limited time cosmetics, such as the Black Ice Weapon Skin series. Information on getting Alpha Packs and their content can be found ... Read more

Missing content

Checking if content is installed
If you are missing content such as the Safari Bundle or other extra content, please verify the content has been installed

Missing Credits or In-Game purchases
First, we recommend waiting 24 hours for the credits to come through in case of a delay.
After 24 hours, please ... Read more

Cheating and banning
Information on bans and reporting can be found below.

Temporary bans
Please note: support does not have the ability to lift temporary bans.

Team Killing
After an intentional team kill is validated, Reverse Friendly Fire will be enabled and stay active for the duration of the match, instead of kicking the player. We will continue to track team kills, and we may issue appropriate sanctions after multiple offences. Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

Disconnection from the game
... Read more

PC technical troubleshooting
If you are experiencing crashes or other issues on Rainbow Six Siege, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
Uplay

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

Epic

• Navigate to Rainbow Six Siege in your library
• Click verify
• After verification, the launch option will appear

Steam

• Restart your computer and launch Steam
• From the Library section, right-click on the game and select Properties from the menu.
• Select the Local files tab and click the Verify integri...

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PC connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
• Update any personal firewall software.
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
• If updating th...

Read more

PC performance issues

If you are experiencing performance issues please try the following:

1) Check if your PC meets the system requirements. If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system. If your setup meets the recommended requirements, the game will run smoothly in the vast majority of cases but specific graphical settings may require more powerful hardware.

2) Try our ... Read more

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing ... Read more

Missing content

Checking if content is installed
If you are missing content such as the Safari Bundle or other extra content, please verify the content has been installed. (Xbox One, PS4)

Missing Credits or In-Game purchases
First, we recommend waiting 24 hours for the credit... Read more

Xbox One connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Power cycle your Xbox One
Power cycling your Xbox will do various things, including reset your hardware's network activity.

• Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If ... Read more