ubi--unicorn

If you are having issues with your connection to Hyper Scape, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
• Update any personal firewall software.
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
• If updating these programs does not help, t...

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If you are experiencing crashes or other issues on Hyper Scape, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

2. Run Uplay with administrator rights
To do this:

• Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
• Select the Compatibility tab.
• Click Change settings for all users.
• Under Privilege Level, check Run this program as administrator.
• Click Apply.

For more information on running programs as administrat... Read more

Known Issues
A list of known issues can be found here.

Performance Issues
Check if your PC meets the ... Read more

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• ...

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Hey iTzApex! Sorry to hear you are experiencing crashes. I recommend going through our PC troubleshooting guide and seeing if that helps. You may also want to verify files to ensure there are no corrupt files. If that doesn't help, please ... Read more

Hello Operators!

If you are receiving a "failed to load player profile" error message, please try the following troubleshooting steps:

• Delete your local save on your console (PS4, Xbox One).
• If that does not help, please also delete your cloud save. (...

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Hello Operators!

If you are receiving a "failed to load player profile" error message, please try the following troubleshooting steps:

• Delete your local save on your console (PS4, Xbox One).
• If that does not help, please also delete your cloud save. (...

Read more

UPDATE: If you are missing season pass content, operators, or other purchased content in Rainbow Six: Siege, please refer to this support article about the limits of content sharing.

* * * * *

We are currently investigating reports of missing content on PS4 and Xbox One.

In the meantime, please check that you are trying to access the content from the account you have purchased it on.

An issue was recently corrected that allowed more content than intended.
Xbox players can share Year Pass Operators with profiles on the same console, but not additional purchases.
PS4 players cannot share any content.

If you are sure you are not sharing the content from a different account, please let us know exactly which items or operators you are missing by contacting us via our support website or social media:

- ... Read more

We are currently investigating reports of missing content on PS4 and Xbox One.

In the meantime, please check that you are trying to access the content from the account you have purchased it on.

An issue was recently corrected that allowed more content than intended being shared for Xbox players.

Xbox One players can share different Year Pass Operators with different profiles on the same console, but not additional purchases or vanity items.

PS4 players are unable to share content.

You can reach out to us through these channels -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Support website - https://support.ubisoft.com/en-gb/Cases/new

If you can tell us ... Read more

Hello, and welcome to the Rainbow Six Siege support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out ... Read more

Frequently asked questions
Below you will find some of the frequently asked questions for Rainbow Six Siege

How do matchmaking rating and ranks work in Rainbow Six Siege?
Please check out this Rainbow Six Siege blog post for in-depth information on ranks.

What should I know about Alpha Packs?
Alpha Packs are a way to receive free cosmetics. Alpha Packs are also a way to get limited time cosmetics, such as the Black Ice Weapon Skin series. Information on getting Alpha Packs and their content can be found ... Read more

System requirements

Minimum requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i3 560 @ 3.3 GHz or AMD Phenom II X4 945 @ 3.0 GHz *
RAM: 6 GB
Video card: Nvidia GeForce GTX 460 or AMD Radeon HD5770 (1024MB VRAM)
Hard Drive: 61GB
DirectX: 11
Sound: DirectX Compatible Sound Card with latest drivers
Supported controllers: Compatible with X-Input.
Multiplayer: Broadband connection with 256 kps upstream

Recommended requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i5-2500K @ 3.3 GHz or AMD FX-8120 @ 3.1 GHz *
RAM: 8GB
Video card: Nvidia GeForce GTX 670 or AMD Radeon HD797... Read more

Cheating and banning
Information on bans and reporting can be found below.

Temporary bans
Please note: support does not have the ability to lift temporary bans.

Team Killing
After an intentional team kill is validated, Reverse Friendly Fire will be enabled and stay active for the duration of the match, instead of kicking the player. We will continue to track team kills, and we may issue appropriate sanctions after multiple offences. Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

Disconnection from the game
... Read more

Controls and Accessibility

Am I able to remap keys and controls on PC?
Yes! To do this:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Select Customize Controls.
• Then, select the key that you would like to change and press another key in order to modify it.

Please note controller layouts cannot be modified.

Which accessibility features are included in Rainbow Six Siege?
Aim Assist
To activate aim assist, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Then, select Enabled in the aim assist option.

Vibration Feedback
To enable the vibration feedback for your controller, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls ...

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Editions of Rainbow Six Siege
Check out this chart for more details:

Please note: The base game includes the main game, all game modes and maps, and the opportunity to unlock 20 Legacy Operators (which cost 1000 renown each for a total of 20000 renown). Editions no longer include the Legacy Operators.

... Read more

About in-game purchases and extra content


R6 Credits
R6 credits are optional currency that can be purchased in-game. R6 Credits can be used to buy Renown Boosters to generate renown at a faster rate, to buy a select few premium weapon skins, and as an additional way to unlock Operators instead of renown.

Twitch Drops
Watching the official stream for qualifying Ubisoft channels, or through other broadcasters we’ve partnered with for special campaigns, via Twitch has the added benefit of winning free rewards. To make sure you are able to receive twitch drops, please follow these steps:
1. Register here.
2. Log in with your Twitch Account and click Authorize.
3. Log in with your Ubisoft Account and click Activate my account.
... Read more

Missing content

Checking if content is installed
If you are missing content such as the Safari Bundle or other extra content, please verify the content has been installed

Missing Credits or In-Game purchases
First, we recommend waiting 24 hours for the credits to come through in case of a delay.
After 24 hours, please ... Read more

List of error codes

If you are having troubles with disconnections or other errors in Rainbow Six Siege, please keep a close eye on any error codes you receive. These will often show or point to the cause of the issue.

3-0X0001000B, 6-0X00001000, 0-0x00000204, 0-0X00000209, 2-0x0000C015, 2-0x0000C006, 2-0x0000D00A, 2-0x0000D012, 2-0x0000E00C, 6-0x00001000

For these error codes we recommend ... Read more

PC technical troubleshooting
If you are experiencing crashes or other issues on Rainbow Six Siege, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
Uplay

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

Epic

• Navigate to Rainbow Six Siege in your library
• Click verify
• After verification, the launch option will appear

Steam

• Restart your computer and launch Steam
• From the Library section, right-click on the game and select Properties from the menu.
• Select the Local files tab and click the Verify integri...

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