JackieKo

JackieKo



02 May

Comment
    JackieKo on Forums - Thread - Direct
21 minutes ago, metwars said:

Hi, I transfered a toon that does indeed have access to the ruhnuk dailies, in fact I have done the the new ord mental dailies as well, but for whatever reason on the PTS, it only shows up to rishi/iokath on the solo activities finder window.  So as of right now I can't do anything for the intro mission.

Hey there! Can you confirm if you are able to travel to the Daily Areas on your ship? 

Post
    JackieKo on Forums - Thread - Direct

Hello! 

This is the feedback thread for the new spring event! In order to get started, choose Dantooine on your Galaxy Map and travel to the location labeled Blba Groves.

Below are feedback questions that the team would like players to answer regarding the Dantooine Spring Event Missions. 

Questions:

  • Did you encounter any bugs that prevented you from completing missions? If so, please provide as much detail as possible about what you experienced.
  • Were any mission objectives unclear or confusing? If so, which ones?
  • Were any of the missions frustrating? If so, which ones and what caused you trouble?
  • What was your favorite mission? What did you enjoy about it?
  • What are your overall impressions of the Spring Abundance Festival?

Did you encounter any other bugs or issues during testing? Please describe them with as much detail as possible.

T...

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Post
    JackieKo on Forums - Thread - Direct

Hello! 

Below are feedback questions that the team would like players to answer regarding the Basilisk Venture system. 

It is important to note and reiterate that it will take time for players to completely unlock B3-S1. For PTS specifically, we want to know feedback on the overall process of training the Basilisk Prototype like completing the Dailies to repair the droid and upgrade her abilities. To set expectations, what players will see on the PTS are the beginnings of the venture only.

Additionally, please ensure that the character you copy over has access to the Ruhnuk Dailies. Otherwise, you will not be able to complete the Basilisk Prototype intro mission. 

Once logged onto the PTS, you will arrive on Ruhnuk. A nearby terminal will allow you access to the intro mission. This terminal will only be available for PTS testing.   

Questions:

  • After playing through the introductory miss...
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Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The Public Test Server is now open! Please be sure to read this whole post before hopping on to the PTS so you know what to expect. The following content is available for players to test:

  • The Basilisk Prototype Venture System
  • Dantooine Spring Abundance Festival Event Missions!

Per usual, story content will not be available to test because we don’t want spoilers out there!

If you are new to logging into the PTS, ...

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30 Apr

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone,

Appreciate your patience on this matter! We were looking to grant game time back to accounts that were impacted by the loading screen issue that didn’t require players reaching out to support.

As of today, all accounts that were subscribed while the bug was active have been granted 30 days of game time to their account. This will be reflected on their subscription status on their account page on swtor.com and they will also be receiving the automated subscription email as well.

Thank you for your patience, everyone!

EDIT: Was informed that the subscription rollouts are showing that they will take some time, so the grants are not immediate! 


26 Apr

Post
    JackieKo on Forums - Thread - Direct

Hi all, 

Happy to announce that we will be hosting the Game Update 7.5 dev stream on May 1st at 1pm CT / 6pm UTC. I know we initially said it would happen in April, but we wanted make sure PTS content was ready for you all before showing it off publicly. 

As always, we will be hosting the stream over on our streaming channel!

See you all next week! 


16 Apr

Comment
    JackieKo on Forums - Thread - Direct

@Master_Neaj Hi there! As suggested earlier in this thread, please reach out to [email protected] with the details of your transfer, so they have the necessary info. Be sure to include your account name. Thanks! 


10 Apr

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone,

We’re extending the cut off date for the 16 free transfers to the Shae Vizla server to 14 April, 2024 11:59pm CT / 15 April, 2024 2:59pm AEST, so players have the whole weekend to process transfers if they have not yet.

As a reminder, Subscribers have until 10 June, 2024 to take advantage of the 50% discount (500 Cartel Coins off!) on transfers to the Shae Vizla server.

Thanks!


08 Apr

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The Galactic Seasons 6 objectives have been updated. Please see here or the events page to see the updated objectives for April 9 - May 13. DE/FR translations will be coming soon!

Thanks!

Comment
    JackieKo on Forums - Thread - Direct
On 4/6/2024 at 11:40 PM, mcenterbar said:

Hi Jackie,

 

I'm just wondering if we're going to get an update regarding the next month worth of Galactic Season 6 objectives?  https://www.swtor.com/info/news/article/20240311 only covered through this coming Monday and nothing was included in https://www.swtor.com/info/news/article/20240401  Thank you for everything that you do!

Hey there! The next batch of GS objectives wi...

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03 Apr

Comment
    JackieKo on Forums - Thread - Direct

Good morning everyone, 

We will be taking down servers in approximately 15 minutes to deploy Game Update 7.4.1c. Estimated downtime is 3 hours. 

Thanks! 


02 Apr

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

Patch notes for 7.4.1c are now available. You can read them here

Thanks!

Comment
    JackieKo on Forums - Thread - Direct
18 hours ago, Saeten said:

The original post https://www.swtor.com/info/news/article/20240311 has Week 3 as March 26-April 8. This covers 2 weeks, not 1. I'm unsure if they intended two weeks of the same objectives, but I highly doubt it since Week 4 is listed as April 9-15.  @JackieKo Please clarify and correct for us!
...

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29 Mar

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Heads up that we will be taking the servers offline on April 3, 2024 at 7am CT / 12pm UTC to deploy Game Update 7.4.1c.

Estimated downtime is 3 hours.

A full list of patch notes can be found here on Tuesday, April 2. As usual, I'll be using this thread to post updates. 

Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone,

Team did a little digging and while they could not find anything that would cause the random FP issue holistically, we can confirm that Shrine of Silence is not giving credit toward Socialite 1. This bug will be tracked and fixed in a future update. Thanks!


20 Mar

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Game Update 7.4.1b will be deploying tomorrow, March 21! Details below: 

  • Time: 7am CT / 12pm UTC
  • Estimated down time: 3 hours

We're working on getting patch notes published here. They will be going up by end of day. 

Thanks!


19 Mar

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

Please keep an eye on the dev tracker for this issue. Updates concerning this fix can be found here. Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Wanted to share this update with you all as quickly as possible. Game Update 7.4.1b will be pushed, however, we still anticipate deploying the update this week. As soon as we have more details we can share, we will be updating this thread with all the relevant info. 

This update will include various fixes including:

  • Fitted Armors and Weapons for World Drops and Ancient Armaments are now Bind to Legacy on Equip and have a Vendor Value of 100 credits to allow sale on the GTN and Vendors.
  • Reduced the drop rates of new items in the "Grade 11 Treasure Hunting Lockbox" significantly to better align with previous drop rates.
  • Fixed an issue preventing server transfer for some characters with previously opened lootboxes.

Of course, please refer back to my previous post about what to expect with the fix going in for the issue where some players are unable to get past the key art load...

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18 Mar

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Following up on the issues some players are having with being unable to get past the key art loading screen. 

Appreciate everyone who sent in a DxDiag file as requested. The team believes that a fix has been identified, and will be included in 7.4.1b which we are expecting to be deployed this week. 

There are a few important notes that we want to be very clear about: 

  • The team believes that a fix has been identified, however, we have not been able to 100% reproduce this issue. 
  • Should this fix not work when 7.4.1b goes live, we will again work with impacted players to identify what the root cause could be. 
  • In the event that impacted players are able to log into the game when 7.4.1b goes live, we will work on compensating said players for lost game time. 

We are currently targeting March 20th to roll out 7.4.1b. When I have more informatio...

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