Original Post — Direct link

V1.4.1 I- game lost all my save games and shows as newly installed. No option to continue after many hours of in-game progress.
First I git an error connecting to the cloud savegames, but older savegames did appear. I tried to load an older save-game and was met with a black screen during loading. Restarted the game and now it appears as completely new, no savegames, just an option to start a new game.
ubisoft connect is active.
Please help.

12 days ago - Ubi-Oxavo - Direct link

Hello @ferrvus and thanks for getting in touch with us.

I am sorry I was not able to respond sooner but I will do my best to help you.

That's really frustrating to read that you have lost your progress. Can you confirm that you created a new save? It could be the reason why all autosaves and cloud saves were overwritten.To avoid such issues in the future you need to create a local manual save before creating the new save in order to keep your progress.
A cloud save will show as "Manual Save" with a Cloud icon - this is not a local manual save and it will be overwritten when creating a new save.

 Feel free to get back in touch if you need us.

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