I apologise for the delayed update. As mentioned by my colleague @Ubi-Raziel, this issue should now be resolved.
If you are still having trouble upgrading your copy of Assassin's Creed: Valhalla from PS4 to PS5, please ensure that you have completed all of these steps first, as these steps will guide you through how to upgrade eligible games.
If you're still unable to upgrade your game, I would recommend opening a support ticket so our team can take a closer look at this for you. You can open a support ticket in the following ways:
When opening a support ticket, please include the following information:
- Your country of residence
- The country your PSN account is registered to
- If you own the physical version of the game, please include images of the front/spine/back of your game box. The best way to do this is to open the game box, lie it flat and then take a clear photo.
- If you own the digital version of the game, please include a full-screen image of your proof of purchase, as displayed on your console.
@gromulus85 - If you've still been unable to upgrade your PS4 version of the game to PS5, please can you ensure that you have followed all of the steps listed above? Otherwise, please can you open a support ticket so our team can take a closer look.
@bluestape - It sounds like you may have encountered a region lock issue, as your account is set to a different region to where the game was purchased from. I would recommend contacting PlayStation support for further assistance.