Original Post — Direct link

Playstation 5 Ubisoft online service error online service error 0x20000019. Why is this happening with all my assassin's creed games?

over 1 year ago - Ubi-Thrupney - Direct link

Hi @Eddie19701 , thanks very much for getting in touch about this, and welcome to our forums 🙂 I understand you've faced this 0x20000019 when trying to connect to our games, which is really unfortunate. I'll be happy to help you solve this.

It sounds like something is getting in the way of your connection to the servers. I've double-checked, and we had no reports of widespread connectivity issues at the time of your post, so I'm confident we can solve this with some local troubleshooting. Even though it can seem like you are fully connected to your network, some types of access need more connectivity than others, so it's worth running through the steps in our connectivity guide.

In particular from the guide, in this case, please make sure you've reset your network hardware, you're on a wired connection, and you've checked for conflicting programs such as firewalls, VPNs, or downloader programs. Please also reach out to your ISP to ask for their help in making sure UPnP is enabled on your router.

Let me know if the error still happens after those steps - I'll have some other ideas to try in that case!