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I just pre-purchased AC Valhalla (Ultimate Edition) this morning via the store website (and I used 100 points for 20% discount), but when I finalised the purchased, there was an error with the website and the page said "404 Page not found Oops! This page does not exist."
I haven't received an email with a confirmation of purchase, the game is not showing up in my library, my points have now disappeared and it appears the code cannot be used again, but my PayPal Credit account has a pending transaction. So it appears as though I have been charged, but I do not have the game.
I had a similar issue earlier this year with the AC Odyssey Season Pass. I got a response after about 3 months (!!) to say it never went through and the money was not taken out of my account (even though it was showing under my pending transactions at the time of purchase). I have refrained from ordering for Ubisoft since then, but against my better judgment, I decided to risk it and this is what happened.
So, basically I want to confirm that:
a) The purchase definitely went through
b) Why it's not showing in my library
c) If there is an issue can you sort ASAP, because if I have to order again in a few days (or months), I won't have the pre-order bonus and my 100 Uplay points have now disappeared because the discount count has been used so I would like these refunded if that is the case.
I have opened a support case, but I'm not willing to wait another 3 months for a response like last time. Would really appreciated a quick reply. Thank you.
I haven't received an email with a confirmation of purchase, the game is not showing up in my library, my points have now disappeared and it appears the code cannot be used again, but my PayPal Credit account has a pending transaction. So it appears as though I have been charged, but I do not have the game.
I had a similar issue earlier this year with the AC Odyssey Season Pass. I got a response after about 3 months (!!) to say it never went through and the money was not taken out of my account (even though it was showing under my pending transactions at the time of purchase). I have refrained from ordering for Ubisoft since then, but against my better judgment, I decided to risk it and this is what happened.
So, basically I want to confirm that:
a) The purchase definitely went through
b) Why it's not showing in my library
c) If there is an issue can you sort ASAP, because if I have to order again in a few days (or months), I won't have the pre-order bonus and my 100 Uplay points have now disappeared because the discount count has been used so I would like these refunded if that is the case.
I have opened a support case, but I'm not willing to wait another 3 months for a response like last time. Would really appreciated a quick reply. Thank you.
