Original Post — Direct link
Hi !

Today i bought ubisoft+ in order to play the new AC game, everything went fine until i was like 2h into the game and uplay told me that my subscription ended and therefore i cannot play the game, i also received an email saying that my payment failed (when at first it was succeded and i was able to play the game).
I could not solve this problem on my own, so i decided to create another account and i subscribed again for ubisoft+ (used another payment method to make sure to avoid the same problem i had the first time), but unfortunately it did happen again.
Conclusion, i've spent 30 in 2 subscription, yet i cannot play the game.

Thanks in advance
over 3 years ago - Ubi-Woofer - Direct link
Hey Elev3nX,

There's a few things to mention here, so I'll list these below -

- It sounds like the payment methods you are using cannot be authorised / payment cannot be taken, so the subscription has been suspended until successful payment is received. We recommend updating your payment method to another where possible to rule our issues with a particular payment method.

- Creating multiple accounts is against our terms of use and can lead to sanctions on not only the additional account, but your primary one as well. I would strongly advise you to consider whether this second account is necessary, and review our account deletion options over on our account management website.

- This is not an issue that we can address on the forums, so please reach out to us using one of the methods below for us to investigate further and assist you with getting your subscription reactivated:

- Support Case
- Live Chat
- Facebook PM
- Twitter DM