[2019] Crash on launch

Hey there guys!

I've merged your threads together as they're for the same matter.

Have you guys tried any troubleshooting?

Please give the steps in our guide a try.

If you're still having issues, please open a case on our Support Site and send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look!

Originally Posted by ciwawa87
i;ve tried all the steps in the guide and i've the same problem as the people above, my pc does meet and exceed minimum requirement, my game launches, all goes black for about 20 seconds and than crashes, considering how much i've spent on the complete edition i'm more than disappointed, never again!

Hey, I'm sorry to hear you're facing the same issue.

The support files will help us investigate further and offer you more tailored suggestions.

Nvidia also released a hotfix recently that you may not have installed: https://nvidia.custhelp.com/app/answ...tail/a_id/5046

Originally Posted by ciwawa87
i've installed the nvidia hotfix, the crash still occurs

I can see you've created a separate thread so I will return to you there!

That way we can discuss your particular experience in more detail.

Hi @trapssx and welcome to the forums.

I'm sorry to hear that Assassin's Creed Valhalla is crashing on launch.

Can you please go through the PC troubleshooting steps in the support article here then try again.

If the issue persists, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you. 

Hi @happy1 Thanks for the update, I'm pleased to hear that your issue is resolved.

I have marked this thread as resolved and I will lock it.

Hi @viracocha88 apologies for the late response.

I'm sorry to hear that Assassin's Creed Valhalla is crashing and that the PC troubleshooting has not helped.

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

As you will receive further assistance via your support case I will now lock this thread.

@lollylion Hey there! I am sorry for the trouble you have been running into when trying to play Assassin's Creed Valhalla. I noticed that you mentioned reinstalling the game on two separate SSDs. To confirm, did you try reinstalling the launchers on the same drive? Launching the game on a different drive from the launcher could be a source of one of the issues causing this behavior. Secondly, I recommend reinstalling the Ubisoft Connect launcher to ensure you have the latest version installed, as this could affect newer titles. Suppose you have any background applications also open when playing Assassin's Creed Valhalla. In that case, I will disable any additional programs available that could be fighting for the same resources on your PC. 

If trying this out too, please don't hesitate to keep us posted! You can reach out to us here with a copy of your Systems Files so we can continue to review this with you. If you tried Live Chat support previously, our hours are  9:30 am - 2:30 am ET, 7 days a week. If you have any questions, please let us know!