Original Post — Direct link
Hello! I bought Assassin's Creed Valhalla at 12:48, 03.11.2020. It charged from my Monzo but it said there is failure. Than when I look in to uplay AC Valhalla was in my cart I panicked and I look everywhere to find my order. It's not showing in my orders, my games, order history or anywhere. So I think there is a delay but while I checking my e-mails I see that "Potential fraud attempt notification". I love AC franchise and all the stuff from Ubisoft. It was my first shopping in uplay and I have problem with it.. I don't know what to do please help me about it I want to play Assassin's Creed Valhalla at the release day.

If you want any proof I sent report like i did here all ubisupport contacts. Including email.

Thank you for your consideration.

Kind Regarts

Bora Bağcı - WinterThePlayer
over 3 years ago - Ubi-Mullac - Direct link
Hey WinterThePlayer,

Unfortunately on the forums we are unable to discuss orders, but if you get in touch with us on the support site we will look into this on our end.

https://support.ubi.com/en-GB/
over 3 years ago - Ubi-Mullac - Direct link
Thanks for getting back to me WinterThePlayer. Are you able to start a live chat:

https://support.ubisoft.com/en-GB/Fa...ng-a-Live-Chat
over 3 years ago - Ubi-Woofer - Direct link
Hey WinterThePlayer,

I merged your newer thread with this one, as you mentioned not being able to reply. The reason you are unable to reply is because these forums are no longer in use, and we've now moved over to our new platform for Assassin's Creed Valhalla. We can continue supporting you there, but not here.

If you're struggling to create a case though, please reach out over social media and we can get one set up for you that way. I've left the links to our case creation and Live Chat processes below as well, just in case they could help someone else:

- Support Case
- Live Chat
- Facebook PM
- Twitter DM