Original Post — Direct link

I can't redeem the "Edward Kenway legacy outfit" reward. I tried to redeem it in the Ubisoft Connect app, which resulted in the following error message

Next I tried it on the Ubisoft website and was greeted with the following error message

over 1 year ago - Ubi-Keo - Direct link

Hi @milmitt I'm sorry to hear that you have been unable to unlock the Edward Kenyway outfit from the Ubisoft Connect rewards.

Can you please try unlocking the reward in-game or via the Ubisoft Connect website.

Please let us know if the issue persists.

over 1 year ago - Ubi-DeskLamp - Direct link

Sorry to hear that none of those previous fixes worked, @milmitt!

Something else you can try would be clearing the Ubisoft Connect cache, and then redeeming the reward in-game. Running Connect as an administrator may help too.

You should also try redeeming it from the website again after following our browser troubleshooting if that didn't help either.