Ubi-DeskLamp

Ubi-DeskLamp


18 Nov

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Hey there @Dovakiinavin, sorry to hear you're unable to progress through Price of Wisdom!

If some basic troubleshooting doesn't help, can you please let us know what specific issue is blocking you from proceeding so that we can look into it with you?

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    Ubi-DeskLamp on Support Forums - Thread - Direct

@DodzyTm Thanks for the update, and sorry to hear that you're still running into this.

Going forward, can you please create a support ticket, and attach your system ...

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Glad to hear that you managed to figure it out @SimRacingMax, please make sure to let us know if you run into any other issues! 🙂

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Hey there @alansocold!

If you're trying to play the most recent iteration of Trackmania with an integrated graphics card, then unfortunately there's a chance that you may not meet the game's minimum requirements.

However if you do, then please try running through some ...

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    Ubi-DeskLamp on Support Forums - Thread - Direct

@DblM1337 Thanks!

In this case, please make sure to try forwarding the following ports, and then let us know if you're still running into matching issues;

TCP: 80, 443
UDP: 3074​, 6150, 10000-10099

Sadly I can't provide steps for how to do port forwarding since the process will vary depending on your Internet Service Provider/what router you have, however if you reach out to your Internet Service Provider, they will be able to provide steps for how to port forward, and in some cases, they will be able to forward thos...

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17 Nov

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Hello @ozza97000, thanks for reaching out!

In this case I recommend trying to clear Connect's cache, and then getting us an image of whatever popups/screens you see when this happens!

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Hey there @Adjmoreau_1997, sorry to see that the game's not letting you climb to those locations!

If you've not already, please run through the steps listed over here, and then get us a short video showcasing the issue if they don't help!

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Hey there @theflam1ng4rrow, thanks for reaching out, and sorry to hear that the game's bugging out on you!

For now, can you please run through some basic troubleshooting if you haven't already, and then grab a video of the issue for us so that we can look into it further, assuming those steps don't fix it?

Regarding the video, please up...

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    Ubi-DeskLamp on Support Forums - Thread - Direct

@Michalzeszen Thanks for the update, and I'm sorry to hear that @Ubi-LadyBlue's workaround didn't help you out.

Sadly I've had to remove the link to your DxDiag...

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    Ubi-DeskLamp on Support Forums - Thread - Direct
a hotfix update was pushed just as i wrote this


Sometimes all you have to do is bring something up for it to be fixed haha.

Hopefully the hotfix manages to squash this bug for everyone, but if not then the next step I recommend would be to create a support ticket and make sure to get us screenshots of your port forwarding configurations so that we can look into this further!

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    Ubi-DeskLamp on Support Forums - Thread - Direct

@DodzyTm In that case, can you please make sure that Connect and the game itself are both installed on the same storage drive/partition?

If at all possible, it's best to do not only that, but make sure that they're both on the same drive as Windows as well!

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    Ubi-DeskLamp on Support Forums - Thread - Direct

@SimRacingMax Thanks for the update, and sorry to hear that this issue has returned for you!

If you've not already made sure to do all of the steps listed in this FAQ, please run through them and see if they help at all.

Additionally, are the game and Connect both installed on the same drive as Windows? It's not as important as having the game/Connec...

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Hey there @RukitoMikuTochi, thanks for reaching out and sorry to see that the game's freezing on you!

Some additional steps you can try would be to run both Ubisoft Connect and the game itself as an administrator. Additionally, please make sure that Connect and the game are installed on the same drive/partition. If you can make sure that they're bo...

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    Ubi-DeskLamp on Support Forums - Thread - Direct

@DblM1337 In that case, I recommend running through both our technical and connectivity troubleshooting FAQs which should resolve the widest range of issues, ...

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Heya @white_n99!

Would you happen to have accessed a free trial for Siege at any point on PlayStation? If so, you'll need to contact PlayStation support so that they can fix your account templates/permissions.

Then if they're unable to resolve the issue on their own, please make sure to let us know!

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    Ubi-DeskLamp on Support Forums - Thread - Direct

@Hammburglarrr You would need to open a support ticket to upload any files you'd like us to take a look at.

Before you do that though, would you happen to have Overwolf installed? If so, please uninstall it and then check to see if the crashes persist!

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Heya @silent_reyes, welcome to Discussions!

First please check out this FAQ to make sure you've not missed anything listed there, since these steps generally help with the widest variety of issues.

Also, would you happen to have multiple storage drives/partitions? Because if so, please make sure that Ubisoft Connect and the game itself are installed ...

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Hey there @Shalira159, thanks for reaching out, and welcome to the forums!

If you haven't already, can you please run through our basic troubleshooting steps to see if they have any effect, and then get us some images, or preferably a short video showcasing the issue if it persists?

Can you please do the same if you're running into this same issue with...

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16 Nov

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Hey there @Schrotti_GER!

Sadly there's not much we can do to recover corrupted save files, but if you haven't already then can you please make sure that you've completed our basic technical troubleshooting?

Also, when you try travelling to Ireland is the game crashing immediately, or do you get stuck in an infinite loading screen? Are you getting any specific error codes?

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    Ubi-DeskLamp on Support Forums - Thread - Direct

Hey there @Noid6002, welcome to Discussions!

If you haven't already, can you please run through our basic technical troubleshooting steps, and then get us some images showcasing the issue if they don't help?

Additionally, are loadouts locked in all areas of the game, or can you access them in certain zones, such as England, Svartalfheim, etc.?