Original Post — Direct link

ever since the latest update this sept 2021 i have not been able to load my game past the black room before it goes to game play

over 2 years ago - Ubi-Orion - Direct link

@grifter0307

Hey there.

Sorry to hear about this.

Few questions for you if you don't mind!

Does this apply to all your save files? What platform are you playing on? Have you beaten the expansion and if so what area is your latest save in?

over 2 years ago - Ubi-Mark. - Direct link

Hello @grifter0307,

Thank you for clarifying. The fact that you're also unable to start a new game doesn't sound right. Can you please perform all of the troubleshooting steps listed in this article? Secondly, can you please reinstall your game? This will help you to eliminate any potentially corrupted files that can lead to this issue.

Many thanks and if you have any additional questions, please let us know.