Original Post — Direct link

Please answer ASAP.
I received AC Valhalla for Christmas and have not been able to play it.

My Ps4 Pro is able to install, begin a save and load the game as normal.

But every single time I play, it crashes after the young boy swings his axe into the wolf.
The game will overheat my ps4, which then forces it to crash and reset.
I have tried making a new save, deleting and reinstalling everything on the game, etc..

I know it’s not my ps4 since I can run Other games. Also, after deleting and retrying seven times, the game crashes at the same exact point every single time. (When the boy swings at the wolf)

Please awnser since I am really frustrated and want to play the game.

Thanks,
Andy

over 2 years ago - Ubi-Karl - Direct link

Hey guys @Andyhall_007 @xseanx099, thanks for reaching out, welcome to forums and sorry to see that our team wasn't able to come across this thread earlier.

First and foremost, do you know what quest is it during which the game crashes?

Secondly, as someone who has PS4, I have noticed that overheating tends to occur especially when playing more demanding games however if there is any dust or console hasn't been cleaned for some time, this will also contribute towards potential crash, therefore can I check if you've tried cleaning it up a bit?

Let us know and we will take it from there!

over 2 years ago - Ubi-Mark. - Direct link

Hello @pankajakule,

Sorry to hear that you are experiencing crashes as well.

Can you please confirm if you receive any CE errors? If so, can you provide us with the error code? Secondly, can you please perform all of the troubleshooting steps listed in this article?

Many thanks and if you have any additional questions, please let us know.