[2022] Unable to claim the free Bifrost Bundle as it does not appear in the store

Hi @ninjasan10 thanks for the update, I'm pleased to hear that you were able to claim the Bifrost Bundle.

@Crazybasil could you please confirm if you have installed the latest update and if you are still experiencing issues accessing the in-game store and the Twilight Pack?

@ninjasan10 that's good to hear, thanks again for the update.

Hi @gans42 I'm sorry to hear that you are unable to claim the Bifrost Bundle.

Could you please provide a video that demonstrates this issue.

In the video can you show the following:

• That you have the latest update (1.5.3) installed. You can view this from the main menu screen before loading your save.
• That the Bifrost Bundle is not appearing in the Animus Store

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @Crazybasil thanks for the update, I'm pleased you were able to claim the Bifrost Bundle.

With regards to the issue you are experiencing with the Twilight Pack I have created a support case for you so our Customer Support team can look into this further for you.

You will receive an email shortly with more information. 

@Crazybasil you're welcome

Sorry you're still having trouble with this @Crazybasil.

I'd like to have you log out of your Ubisoft Account, perform these quick troubleshooting steps, and log back in to see if you're able to access your case and update it as it does look like a verification email was sent out. (Even if it's closed, you can update it to reopen the case.)

Thank you!