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I bought AC Valhalla Ultimate Edition and the Dawn of Ragnarök expansion pack. It was not cheap, but I have fond memories of older Ubisoft games and love Scandinavian lore. I'm starting to regret this purchase heavily.
I've been able to play the game ONLY when I disconnect my internet (both ethernet and wireless). Otherwise, the game crashes when loading in the "checking for add-ons" screen. The DRM for this game is clearly overkill.
After getting to a certain point of the game, there is some content (The Thousand Eyes) you can only play through when connected to Ubisoft's servers, so now I'm basically missing out on content that I paid for because of this bug. Not to mention I lose out on cloud save backups, achievements, etc, but those are minor issues for me compared to missing actual content.
I've found dozens of threads online of this issue, I watched a dozen youtube videos claiming to have "the fix", but they are cookie-cutter IT videos that guide users through the obvious "solutions" when technology has issues (turn it on/off, update drivers, uninstall/reinstall, and other garbage), but none of the "solutions" work for me.
I fully expect a Ubisoft employee to not read the majority of this complaint, tell me a laundry list of "solutions" to try, and eventually close this issue. I predict I will receive any truly technical help from higher-up support staffs, engineers, or management. I've tried every single solution official Ubisoft support staff have suggested in other threads or forums. None of them work.
- I've tried on 3 different networks (both wired and wireless), as well as a mobile hotspot. This includes my home, work office, and coworking space. I've verified that these networks are NOT blocking (through DNS or otherwise) any Ubisoft or Windows or advertising servers. I've even used Wireshark to verify this.
- I've tried playing the game on two different computers (a desktop PC and a Windows laptop) on those same 3 different networks.
- I've triple verified that my graphics drivers (one of the computers has an RTX card, so it's not a "minimum system requirements" issue) are absolutely up to date with official NVIDIA drivers.
- I've uninstalled and reinstalled the game at least twice on each computer.
- I've "verified game files" several times on each computer.
- I've reinstalled Windows 10 from scratch (only on the laptop) twice.
- I've looked all over the various Ubisoft folders on my computers for log files or printed error messages and found absolutely nothing.
None of this works. This makes me hate the era of gaming we have reached where DRM and online-only content exists. It honestly makes me want to swear off Ubisoft products for the rest of my life and publicly shame them whenever I can.
Ubisoft: why? Why has this process been made so difficult? Are you still even a gaming company? I need help, and I am 99% sure I will not receive any information that actually fixes any of these issues. This platform and game are absolutely busted.