Original Post — Direct link

i am having a serious problem with my game on PS4. whenever i open the game and the game start, it desynchronizes within ten seconds. I can not play at all!! did a update on both the game and console couple of weeks ago. it started as i now on the 15th of august, before that no problems.
I am not a regular gamer, but i want to play the game now 🙂 Tries to contact ubisoft, but that seems to be very difficult?
Anyone has an answer for me?

19 days ago - ubi-smash - Direct link

@yvita1976 Hi there! My apologies for the difficulties you were receiving earlier with creating a support ticket. I see that you have a ticket created now, and I see that you have already exhausted all Troubleshooting Steps. Please note that your case is being looked into further by our team to figure out the cause of this issue for you, and once they can supply further updates, they will get back to you as soon as they can. We truly appreciate your patience in the meantime. 🙂