Hello @goku19911 !
Thanks for the answer!
Your ticket number can be used as an identifier, so we'd rather keep it out of public forums. It's minimal risk, but better safe than sorry, right?
Hey @Mverzola ! If you've already made the purchase, and it isn't appearing in your inventory (but the Helix is missing following the purchase), give it a little time to see if it synchronizes, and also restart your game. If it still doesn't appear, I'd recommend reaching out to our Support Team via our Help-Website, so we can help you more directly with your purchase.