Original Post — Direct link

Good evening.
I opened a report for the problem that items in the helix shop and ubisoft rewards disappear for me and was told to keep an eye on the forum for a resolution I just have to wait or whatever else I can do the case I refer to is [redacted]

5 months ago - Ubi-oof - Direct link

Hi there @atributes16! I'm sorry to hear that you're having these issues with the helix store. For purchasing issues, we will need to proceed through private channels via support ticket. If you already have a support ticket open for this issue, an agent will be able to follow-up with you there.

5 months ago - Ubi-Perseids - Direct link

@atributes16 Hello! I sincerely apologize for the frustration this has caused. I have looked into your ticket and can confirm that it has been escalated to the appropriate teams so that they can look into this issue further. As soon as we hear back from them or have any updates to share, we'll be sure to contact you via your open ticket. Apologies again for the inconvenience caused.

4 months ago - Ubi-Keo - Direct link

Hi @atributes16 I'm sorry to hear that you have lost more items after the 1.6.1 update.

I can see that you currently have a support case escalated for this issue. As soon as there is an update you will be contacted via your support case.

As we are unable to assist you further with this issue via the forum I will now lock this thread.

4 months ago - Ubi-Greybeard - Direct link

Hey @goku19911 !

Thanks for reaching out!

I've taken a look at your ticket (before I redacted it, to protect your privacy), and it appears, that your information has been forwarded to the development team to work on a solution.

Currently, there's no additional information to share, however, so I'd recommend keeping an eye on the News & Announcements section of the forums, as that's where we'll be sharing information, as soon as we receive it.

4 months ago - Ubi-Greybeard - Direct link

Hello @goku19911 !

Thanks for the answer!

Your ticket number can be used as an identifier, so we'd rather keep it out of public forums. It's minimal risk, but better safe than sorry, right? 😊

Hey @Mverzola ! If you've already made the purchase, and it isn't appearing in your inventory (but the Helix is missing following the purchase), give it a little time to see if it synchronizes, and also restart your game. If it still doesn't appear, I'd recommend reaching out to our Support Team via our Help-Website, so we can help you more directly with your purchase.

4 months ago - Ubi-Havoc - Direct link

@goku19911 Thank you for keeping us updated and for your patience!

@Mverzola these should rotate on a weekly basis to check out. 😊

4 months ago - Ubi-Perseids - Direct link

@lVl-Y-K-l Hello! Welcome to Discussions!

Unfortunately, we do not know the specifics of when certain items will be available or the exact order of the rotation of items in the store. You will have to check the store weekly to see which items are available. I apologize for any inconvenience this causes!

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