Original Post — Direct link

Why purchased items are deleted from my inventory and returned to store? Repurchasing only showing "got" items but not giving them back. Why items which are "discounted" are taken from me to rebuy them in store?

15 days ago - Ubi-oof - Direct link

Hi there @atributes16! I'm sorry to hear that you're having these issues with the helix store. For purchasing issues, we will need to proceed through private channels via support ticket. If you already have a support ticket open for this issue, an agent will be able to follow-up with you there.

3 days ago - Ubi-Perseids - Direct link

@atributes16 Hello! I sincerely apologize for the frustration this has caused. I have looked into your ticket and can confirm that it has been escalated to the appropriate teams so that they can look into this issue further. As soon as we hear back from them or have any updates to share, we'll be sure to contact you via your open ticket. Apologies again for the inconvenience caused.