Original Post — Direct link

Hello, I have a big problem and is that I buy the code of Assassinscreed Val Halla in sams club but the page where I have to redeem it says that a problem occurred when verifying my account, does anyone know what I can do? M

almost 2 years ago - Ubi-oof - Direct link

Hi there @CUBO_ESPACIAL! For account security reasons, we will need to assist you further through private channels. To help expedite this process, please attach pictures of the promotional item that you received to your support case. If you can include pictures of the front and back, that would be super helpful. Once an agent has been able to review everything, they will follow up with you directly. Thank you!

Please contact support on one of the following support channels:

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Support Ticket

I will now lock this thread as we are unable to assist you further with this issue via the forum.