[2021] ubisoft connect rewards are unavailable at the moment when trying to claim vinland crow

Hello there @liad120!

I'm sorry to hear that you're having trouble redeeming the Vinland Crow and Altair outfit via Ubisoft Connect. You mention that you're using the app to do this. Would you be able to try redeeming them directly from the Ubisoft Connect Website, or via the in-game overlay?

If you're still encountering an error when trying to connect to Ubisoft Connect, could you please try these connectivity troubleshooting steps for your platform? If the issue persists after trying these steps, please don't hesitate to update us within this thread.

Thanks!

Thanks for sharing your experience with us, @SpirantCrayon22. I'm glad to hear that the website is working as normal for you. I'm sorry to hear that the Xbox overlay is frozen currently, though.

I've taken a look and I can't find any reports of degradation or outage for Ubisoft Connect right now. If we are notified of any degradation or outage, this information will be shared in our Ubisoft General forums. If you haven't already, I would recommend trying these basic connectivity steps for Ubisoft Connect to ensure that your connection to the servers is in optimal condition.

If you're still having trouble opening up the Xbox Ubisoft Connect overlay after trying these steps, please don't hesitate to update us so we can investigate further.

Thanks!

Thanks for the update, @SpirantCrayon22! I'm glad to hear that your overlay is working normally now

Thanks for letting us know that you've tried redeeming the rewards via the Ubisoft Connect website and overlay, @liad120. I'm sorry to hear that you're still having trouble unlocking the items.

Please note that we're unable to manually unlock rewards for players. I apologise for any disappointment caused. I've taken a look at your account and it looks like you should already have access to the Altair outfit in-game. Did you receive this previously via the Godly Reward? If so, you won't be able to redeem it again via Ubisoft Connect.

Have you been able to try the connectivity troubleshooting steps provided in my earlier message to ensure that your connection to the servers is in optimal condition?

Thanks!

Hello @spirantcrayon22,

Thank you for the update and I'm really sorry to hear about your experience.

Have you performed the troubleshooting steps provided by @Ubi-Borealis, by any chance? If so, can you please provide us with this short video you mentioned, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hello @SpirantCrayon22

Thank you for the update! I'm glad that you were able to claim your reward.

As you mentioned other issues, we have a list of megathreads here, that contains issues that are being investigated at moment (we're also providing regular updates and communication from the development team on potential fixes).