Original Post — Direct link

Has anyone purchased Armor packs, Weapons packs or Settlement packs from the Assassins Creed Valhalla Helix Store and looked later on in the Helix Store and it shows that the packs you purchased say partially owned and that one of the items from the packs is missing in the game and is still in the helix store? Because some of the packs I purchased in the helix store say partially owned and one of the items from the packs is missing in the game and is still in the helix store.

over 1 year ago - Ubi-Perseids - Direct link

@BladeAssassinFM Hey there! I'm sorry that the content you purchased is showing as partially owned. That's very strange, but there are a few troubleshooting steps we can try that will hopefully help fix this issue!

  1. As a first step, check to make sure that all of the content has been installed properly. Here is how to do that.
  2. Try the troubleshooting steps here next. Those steps will make sure the game is running properly and will help us eliminate most causes of common issues.
  3. Finally, make sure to go through the steps in our guide here as well.


I hope these steps help, but if you continue to have this issue, please come back and let us know which packs specifically you purchased and what items are missing from the packs. It would also be helpful if you can provide images of these as well. Thank you!