Original Post — Direct link

Dear Ubisoft team,

I have been trying to get assassin’s creed running on my Xbox X, yet it can’t connect to Ubisoft connect. Every time I try to connect it gets a white screen then for a second it jumps to another window but then jumps back to the game and asks me whether I want to connect. At some point I was able to play the game for a couple of hours until it died after I fast-traveled and now all progress is lost and I am back at where I was. The game is simply not playable for me. Please advise.


13 days ago - Ubi-Karl - Direct link

Hey @Beangamer2022, thanks for getting in touch with us, welcome to forums and sorry to hear about the difficulty you ran into with connecting to Ubisoft Connect through Valhalla.

After having a closer look, I can confirm that we have received similar instances in the past and this appears to be already resolved, however if you do continue to experience this, I would suggest you to try linking your Xbox and Ubisoft accounts through another platform, such as:

  1. Ubisoft Connect mobile app
  2. Account Management website
  3. Ubisoft Connect app in Xbox Store

Keep us updated and if you have any further queries, let us know!

Recent Assassin's Creed: Valhalla Posts

about 8 hours ago - Ubi-Nacho
about 8 hours ago - Ubi-Nacho