Trying to buy Assasin's Creed Valhalla Ultimate edition, I redeemed a promo code: "-20% for 100 units".
I got the code, added the code in the cart page, saw the reduced promotional price and proceeded with the purchase.
When purchasing, I had an issue with my Paypal (not sure exactly what was the issue).
So the purchase was not completed.
Now, I want to retry and see what was the Paypal issue or maybe attempt a new payment method.
When I try to use the promo code again, I get a message saying "COUPON CODE "***" CAN CURRENTLY NOT BE ADDED TO YOUR CART."
I see that the 100 units got deducted but I can't use the promo code at the moment.
I tried to contact customer support but there's no 'Submit ticket' option nor a live chat option available.
So I'm not sure how I can proceed to attempt the purchase again (using the promo code, of course).
Any ideas are welcome!