Original Post — Direct link

Dear Support,

During the normal execution of the game, if I access to the skills menu (where I view the talents/skills tree) the game try to load the new skills that i have not yet discovered (I have completed the main storyline but I have not yet played the latest dlcs and I am at level 400). But at this point the game crashes and returns to the desktop. He's been doing it for some time now and I don't know how to fix it. I specify that it does this since I switched to Ryzen 3600XT from a i7 6700k.

Thank you

13 days ago - Ubi-Froggard - Direct link

Hey @grooveman88

I'm sorry to hear that the game is crashing for you. There is an update later on with some performance improvements so hopefully that will get it resolved for you, but if not, please can you go through the steps in this article here first of all, to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (DX Diag and MSINFO) to get a better look at what could be the cause.

To send us the files, please reach out via support ticket / live chat or social media private message on the links below:

Tickets & Live Chat:
https://support.ubi.com/en-gb/Cases/New/

Twitter:
https://twitter.com/UbisoftSupport

Facebook:
https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463

12 days ago - Ubi-Froggard - Direct link

@grooveman88 No worries, thanks for letting us know here. Someone working on Facebook will get back to you as soon as possible 🙂