Original Post — Direct link

Hello,
the game crashes everytime I reach the last enemies in the last druidic location of Erriff River. I tried three times, three times the game crashed. I don't know what to do. I play with a Xbox Series X.

about 3 years ago - Ubi-Borealis - Direct link

Hello there @ItalianPastry! Welcome to the forums 🙂

I'm sorry to hear that you're encountering crashes when raiding on the Erriff River. Thank you for sharing your report with us.

If you haven't already, please can you try these console troubleshooting steps. These steps help to tackle a number of common causes behind crashes in-game.

If you're still experiencing crashes whilst raiding on the Erriff River after trying these steps, please don't hesitate to update us within this thread. If possible, please let us know if you're encountering any error codes when these crashes occur as well, as this will be helpful for further investigation.

Thanks! 😊

about 3 years ago - Ubi-Borealis - Direct link

Thanks for trying those troubleshooting steps for us, @ItalianPastry. I'm sorry to hear that the issue persists. When the crashing occurs, do you receive any error messages from the Xbox console at all?

Would you be able to send us a video which demonstrates the crash occurring in-game? We can then forward this to the development team for further investigation, to see if they're able to find what could potentially be causing the crash to occur for you along the Erriff River. I'd recommend uploading your video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

Thanks! 😊

about 3 years ago - Ubi-Mark. - Direct link

Hello @italianpastry,

Thank you for the update! I'm glad that the issue has been resolved. Happy gaming and if you have any additional questions, please let us know!