Original Post — Direct link

I bought this game and it is unacceptable to be constantly crash the game during gameplay. If it once, I would still tolerate it as it is already expected by your company. But it is constantly. Don't tell me it's a drop in frame rates because I have that mind and the game is limited to 60fps and the media is 85fps. It's unfair to pay for a game I can't play. Fix this or I'll have to ask for a refund for the game and all itens I buy.

about 2 years ago - Ubi-Greybeard - Direct link

Hey @Rafawell26 !

Sorry to hear you're experiencing crashes in the game.

We'll be happy to look into this for you, but we also require some additional information to get this started. Do the crashes happen when you're in specific locations, or making any certain actions? Is it during a quest, or during free roaming the open world?

As a start, I'd also recommend following all the troubleshooting steps on this article. This will either fix the issue, or eliminate the most common possible causes (helps speed up the investigation).

Let me know if you have any more questions, or add more information regarding the issue, so we can look into it a little more in-depth.