Original Post — Direct link

There is no rhyme or reason. It just crashes randomly and completely shuts off the Xbox. It's a digital download and I have gone through both the game settings and Xbox settings changing graphics settings and have tried deleting and re-downloading and installing and having the same issue.

Does anyone else have the same problem? If so, how do I fix it?

19 days ago - Ubi-Keo - Direct link

Hi @cptwcn @atrociousisback and welcome to the forums.

I'm sorry to hear that you are both experiencing crashes whilst playing Assassin's Creed Valhalla.

Could you please go through the Xbox troubleshooting if you haven't already done so then try again.

If the issue persists could you confirm the following:

  • Did this only start to happen after the most recent update or did you experience crashes prior to the update
  • How long can you play for roughly before you encounter a crash
  • Does the game crash to the home screen or shut down your console
  • If you own a disc or digital version of the game
  • Does the crash occur when you do something specific in game such as fighting, viewing the map, riding a horse etc or if you are in a certain region or on a certain map
  • What is the current main story quest in your quest log

I understand that you have both already answered some of those questions, if you could just answer the remaining questions, thanks.

14 days ago - Ubi-Keo - Direct link

@cptwcn Thanks for the information provided.

I will report this to the development team.

In the meantime do you have another Xbox account that you could login to on your console to try starting a new game with to see if the same issue occurs. This will help to identify if the issue is related to your save file.

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