Original Post — Direct link

Hey there.
Writting this because I'm having quite an annoying issue : my game isn't able to get even to the main menu.
Been playing AC Valhalla since it's release and never had such annoying issue, until now.

I've been playing w/ mods (Forger - Eivor Customization), and I even got to remove them, thinking it was what was preventing me from playing the game.

Here's my specs :

  • i7-9700K @ 3.60GHz
  • Nvidia RTX 2070
  • RAM : 16Gb
  • Drivers up to date


I've been scouting on the web for an hour, looking for some solutions. Yet, except updating my GC drivers and checking missing files for the game itself, none of those managed to fix it. Even setting the game as high-priority in power management menus.

Any of you guys got an idea how to fix it ?

Thank you!

over 2 years ago - Ubi-TheBerry - Direct link

Hey there @vakco ,

Thank you for reaching out to us, sorry to hear you've been unable to launch the game!

Just to confirm, have you already given the steps in this guide a try, including update your GPU drivers and verifying the game's files?

If so, could you please open a case via our Support Site and attach your DxDiag and MSinfo system files so we can take a closer look into this?

You're also welcome to reach us via our Facebook and Twitter by Direct Message.

There we can take a closer look into what may be preventing the game from launching and get you back up and running.

Thank you!