Hello. I'll buy helix credit. And after that, ''We are unable to process your transaction at this time. No money will be withdrawn.'' And i m not recived. No helix credit and my money is gone. I add Attacth
receipt. Please help me this problem. By the way, i try Ubisoft store tried to buy. *redacted*
Hi @bucketray and welcome to the forums!
Sorry to hear about your issues with purchasing Helix credits. Please remember to keep your payment details safe and don't share them on forums!
In order to make sure that the Store website is working correctly, please make sure to go through our browser troubleshooting: https://www.ubisoft.com/help/article/000062631
If you have any other payment methods you can use (Credit card, PayPal), please also try those!
If you have any additional questions, please let us know.
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