I have just logged back into my ubisoft connect on my PC as I wanted to redownload Valhalla and play. However, when I logged in it said that I have no games in my library and says I have to purchase it again! I still have the icon on my desktop from when I had it previously downloaded so I don't know why its telling me to buy again.....
Hello @gypsy-killa666 thank you for getting in touch with us about your PC version of Valhalla.
Is it possible that you have more than one Ubisoft account?
In order for us to locate the correct account, please get in contact with us over one of these support links >
Ubisoft Support Website - https://www.ubisoft.com/en-gb/help/contact
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
When you contact us privately, please tell us of any email address you may have used with your Ubisoft account previously and please provide us with your proof of purchase for the game or transaction number and we will do our best to investigate this missing game further for you.
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