[2020] [Ubisoft Store]Need Help 1 day before release of AC Valhalla. Failed order but Charged.

Hey Restinpizes, I'll do my best to answer each of your questions as best I can.

1. The purchase definitely went through or Do I need to do another purchase and wait for refund of the first purchase??

I can't see an order for Assassin's Creed Valhalla in your transactions list, so I do believe your payment to have failed. If your funds are in an authorisation hold, they'll be automatically released eventually, but you may wish to contact your bank about this to see if they can provide you with an estimate of how long. We can also investigate a hold on our side and try to release it from our side, so please update your support case with the following details for us to look into that for you (if they're not already there!):

- the time and date of the attempted transaction
- the amount you paid / see held and the currency
- your full name as it appears on your card / account that you used

2. Why it's not showing in my library

Because the order was unsuccessful, meaning you don't own the game for it to appear in your library.

3. If there is an issue can you sort ASAP, because I really want the pre order bonus content. Dont want it to go to waste.

Our team will do everything they can once you reach out, however I can't guarantee that we'd be able to provide the preorder bonus. If your payment failed, you'll need to place a new order for the game.

Shoot3rGuy - I replied to you in this thread; please refer to my reply there, and refrain from replying to any further threads that are not relevant to your issue with your Watch Dogs Legion order. Thank you.