[2021] Unlinking Ubisoft account from PSN

Original Post — Direct link

Good day all

I Need advice.

I have a very old Ubisoft account that had automatically connected to my PSN back in the PS3 era. I have since lost access to the email attached. When I downloaded and played AC Valhalla on the PS5 for the first time today it stated that there is a security risk and I need to reset my password. This is where the problem occurs as I do not have access to the email attached. After speaking to the customer support they cannot help me even unlink or remove the Ubisoft account from my profile. Is there anything I can do to remove it as losing the online functionality of all previous and future games makes me lose hope for anything Ubisoft. I dont mind losing all my existing Upoints and progress on the previous account. The guy helping me suggested I create a new PSN account but losing all my purchased games just to link a Ubisoft account seems a bit extreme.

What should I do to get a new account linked to my current PSN?

Kind regards

almost 3 years ago - Ubi-Mark. - Direct link

Hello @ichihogosha1,

Sorry to hear that you have no longer access to the email address.

Can I kindly ask you to provide us with your case number, so we can have a look? I tried to check for cases linked to your profile, but sadly I wasn't able to find any to investigate it quicker for you.

Many thanks and if you have any additional questions, please let us know!

almost 3 years ago - Ubi_Plush - Direct link

@ichihogosha1 Apologies for the late reply. First, please refrain from providing private account information such as email addresses on a public thread. I've edited your previous post for security.

Regarding the support tickets, I'm sorry to hear about the poor experience you've had with our support team. Unfortunately, I cannot handle this matter on a public thread. Please contact us via our Facebook or Twitter Ubisoft Support pages, and myself and the team will personally assist you with recovering the account and resetting the password. I'll give our folks a heads up.

almost 3 years ago - Ubi-Peach - Direct link

Hey @petey2206! I apologize your previous support case did not result in you regaining access to your account. I would like to take a closer look, but we cannot discuss account details over discussions. Could you please either DM us on Twitter or Facebook? Thank you in advance.

almost 3 years ago - Ubi-Oxavo - Direct link

Hello @azullFR, I would like to inform you that I have removed the link from your post because the solution provided is not related to the 1st party account relinking.
Please let me know if you have any questions.

over 2 years ago - Ubi-Froggard - Direct link

No worries @azullfr, thanks for trying to help anyway

about 2 years ago - Ubi-Keo - Direct link

Hi @l-Ronin-l I'm sorry to hear that you are experiencing issues accessing/unlinking the Ubisoft currently linked to your PSN account.

I'm afraid this is not something that we can assist with via the forums.

Please contact support on one of the following support channels:

Facebook
Twitter

As we are unable to assist you here I will now lock this thread.

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