My setup has Win10, DX12 and a decent GPU, yet I am not able to launch the game; it always results in the "Non-DX12 Video Card" error.
The only solution so far is to play via GeForce Now app, although my setup should manage to run Valhalla on it's own.
Am I missing something, or should I deal with this...?
Hello @filome and thank you for contacting Ubisoft Support.
I understand that you play via cloud service GeForce now as you can't launch the game due to Non-DX12 Video Card" error.
If you believe that you are running a compatible GPU in your PC, and are encountering this error, we would appreciate it if you could submit your MSINFO and DXDIAG reports to us via a support case or Live Chat so that we can take a closer look into this with you. We can then verify that you should be able to run the game, and offer specialized troubleshooting from there. Please do be aware that your GPU must support Feature Level 12_0 for DirectX 12 to be considered a compatible GPU, as this is an explicit system requirement.
If sure that you are running a compatible GPU, in the first instance I would recommend performing our PC troubleshooting and a clean boot of your system.
If you do contact us through one of the above options, please let us know, otherwise we will create the support ticket for you if you still need assistance.
Please let us know if you require our further assistance.
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