Original Post — Direct link

I have around 120 hours of played time in this game prior to the latest update and I've never had a single CTD. After this latest update I now have a CTD every 5-10 minutes.
Same computer, same specs, same windows, etc. Yes my windows is up to date and so are my drivers, please spare me the usual "are you sure it's plugged to an outlet sir?" trash tier of troubleshooting. Everything was working just fine before I updated the game. Already tried uninstalling and downloading the whole 120gb again for a fresh install. Already tried disabling background applications, not like this would be the issue anyway but this is part of the trash tier troubleshooting questions so I just wanted to take this out of the way.

Not sure if related, but another issue I've been having after the update is that I can no longer launch the game through ubisoft connect's "play" button. I have to open the .exe directly from the directory. If I try through the ubisoft conect launcher it is eternally stuck on the ubisoft connect loading window that shows before the Valhalla banner. The one where it usually synchronizes achievements and whatnot. See:

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The irony is that if I open the game through the .exe file directly from the installation folder it goes through that same ubisoft connect window, except that this time it actually does what it's supposed to do and it launches properly.

Specs: Windows 10 LTSC, 16gb RAM, i5 9600kf, GTX 1060, game is installed on a NVMe SSD (not the system drive).



over 2 years ago - Ubi-Woofer - Direct link

Hey there @TORBACI_3 - welcome to Discussions. I am sorry to hear of the CTDs you have been experiencing in Assassin's Creed Valhalla on PC since the deployment of TU 1.3.2.

It is appreciated that you have documented some of the troubleshooting steps you have already tried here in the thread. There are several that have not been mentioned that are in our PC troubleshooting guide, so I would first like to ask that you run through those steps and see if they help. If those steps fail to resolve the issue, I'd next recommend performing a clean boot of your system and performing disk cleanup, just in case there are any temp files causing issues.

Finally, I am also curious to know whether, if you run the game from another user account on your PC, the game will launch properly when you select to run it via Ubisoft Connect. Could you please set up a new administrator account, and give this a try?

Please let me know how this goes, and I'll be happy to recommend further steps if they are needed. It would be helpful if, should the issue persist, you can provide copies of your MSINFO and DXDIAG reports via a support case for us to review as well. Thanks! 🙂