[2022] Lost my 2020 Yule Festival items

Hey @frankiemcmurphy

I apologise for the delay getting to your thread and I'm sorry to hear you lost your items from last year but glad to see you have already managed to earn them back again anyway. If you ever notice anything like this again, please feel free to reach out directly on one of the options below so we can take a look into this for you:

Live Chat (only when it's available) 

Twitter

Facebook

Thanks to everyone else who commented to help look into it.