Original Post โ€” Direct link

Hello there,

There can be many potential causes behind technical issues, such as crashes / freezes, as everyone's system is unique. For this reason, it can be tricky for us to provide you with tailored support within the forums. We have created this topic to help provide you with the basic troubleshooting steps for technical issues, and to open up support tickets for those who require more assistance. This topic will also help us to spot any repeating trends that might require further investigation by the dedicated teams, such as crashes occurring in a specific location only.

Before you share your report within this thread, please note that we have several ongoing investigations for crashes / freezes already. We recommend you check these out first. These threads will have specific troubleshooting steps and workarounds shared within them, and are the best place to find more information and updates about these individual investigations. This list will be updated if we are aware of any new issues that may be causing crashes / freezing.


If the crash / freeze you are experiencing is not linked to any of the above investigations, then please can you provide us with all of the following information:

  • Have you been able to complete our basic PC troubleshooting guide? These steps help to tackle a number of common causes behind crashes / freezes, and provide us with a basis for further investigation.
  • What are your system specs (CPU/GPU)?
  • Have you been able to play the game without experiencing crashes / freezes before?
  • When did these crashes / freezes first occur? Please be as exact as possible.
  • Have you made any recent changes to your system, such as updating your Operating System or installing new software?
  • Are there any specific triggers for these crashes / freezes? For instance, do they happen when launching the game, or during a loading screen?


We can then use this information to open up a support ticket for you. Opening up support tickets allows us to collect your system files for further investigation, which can be crucial for troubleshooting crashes / freezes. Once we have opened a support ticket for you, we will notify you within this thread.

Thank you ๐Ÿ™‚

6 days ago - Ubi-Borealis - Direct link

Hello there!

Thank you for taking the time to share your crash reports with us within this thread. Before you share your report with us within this thread, please ensure that you provide us with the following information:

  • Have you been able to complete our basic PC troubleshooting guide? These steps help to tackle a number of common causes behind crashes / freezes, and provide us with a basis for further investigation.
  • What are your system specs (CPU/GPU)?
  • Have you been able to play the game without experiencing crashes / freezes before?
  • When did these crashes / freezes first occur? Please be as exact as possible.
  • Have you made any recent changes to your system, such as updating your Operating System or installing new software?
  • Are there any specific triggers for these crashes / freezes? For instance, do they happen when launching the game, or during a loading screen?


This information is used to open a support ticket for you, which will allow our team to carry out further troubleshooting for the technical issue you've encountered.

@Jarlaxle456 - Thank you for providing more information about your crashes, and for letting us know what steps you have tried. Can you please ensure that you've tried all of the steps on the basic PC troubleshooting guide first? We would also suggest that you ensure you have all Windows updates installed, and that you try disabling background applications as these could be conflicting with game files.

If you're still experiencing crashes after trying all of the basic PC troubleshooting steps, please can you provide us with all of the requested information, as this will be helpful when opening a support ticket for you.

@S7igma957 - I'm sorry to hear you're experiencing crashes in Assassin's Creed Valhalla. Have you been able to try the steps on our basic PC troubleshooting guide yet? If so, please can you provide us with all of the requested information so we can open a support ticket for you.

@LongLiveRNG - Thank you for providing us with all of the requested information! I'm sorry to hear that your crashes still persist after trying the suggested troubleshooting steps. I've now opened a support ticket for you so we can collect your system files for further investigation. You can find your support ticket by logging into your Ubisoft account on our Ubisoft Help website, and selecting "See All Cases" on your homepage. I've also sent you an email with steps on how to upload your system files to your support ticket. Please check this out when you're next able to.

@longjohn119 - I'm sorry to hear that you've been experiencing crashes in Assassin's Creed Valhalla. Would you be able to provide us with the requested information? We can then open a support ticket for you, which will allow us to gather your system files for further investigation.

@moolumbo - Thank you for sharing how you were able to resolve the crashes you were experiencing in-game ๐Ÿ˜„ If you encounter any further trouble in-game, please don't hesitate to reach out.

Thank you ๐Ÿ™‚

6 days ago - Ubi-Borealis - Direct link

Hello there!

Thank you for taking the time to share your crash reports with us within this thread. Before you share your report with us within this thread, please ensure that you provide us with the following information:

  • Have you been able to complete our basic PC troubleshooting guide? These steps help to tackle a number of common causes behind crashes / freezes, and provide us with a basis for further investigation.
  • What are your system specs (CPU/GPU)?
  • Have you been able to play the game without experiencing crashes / freezes before?
  • When did these crashes / freezes first occur? Please be as exact as possible.
  • Have you made any recent changes to your system, such as updating your Operating System or installing new software?
  • Are there any specific triggers for these crashes / freezes? For instance, do they happen when launching the game, or during a loading screen?


This information is used to open a support ticket for you, which will allow our team to carry out further troubleshooting for the technical issue you've encountered.

@Jarlaxle456 - Thank you for providing more information about your crashes, and for letting us know what steps you have tried. Can you please ensure that you've tried all of the steps on the basic PC troubleshooting guide first? We would also suggest that you ensure you have all Windows updates installed, and that you try disabling background applications as these could be conflicting with game files.

If you're still experiencing crashes after trying all of the basic PC troubleshooting steps, please can you provide us with all of the requested information, as this will be helpful when opening a support ticket for you.

@S7igma957 - I'm sorry to hear you're experiencing crashes in Assassin's Creed Valhalla. Have you been able to try the steps on our basic PC troubleshooting guide yet? If so, please can you provide us with all of the requested information so we can open a support ticket for you.

@LongLiveRNG - Thank you for providing us with all of the requested information! I'm sorry to hear that your crashes still persist after trying the suggested troubleshooting steps. I've now opened a support ticket for you so we can collect your system files for further investigation. You can find your support ticket by logging into your Ubisoft account on our Ubisoft Help website, and selecting "See All Cases" on your homepage. I've also sent you an email with steps on how to upload your system files to your support ticket. Please check this out when you're next able to.

@longjohn119 - I'm sorry to hear that you've been experiencing crashes in Assassin's Creed Valhalla. Would you be able to provide us with the requested information? We can then open a support ticket for you, which will allow us to gather your system files for further investigation.

@moolumbo - Thank you for sharing how you were able to resolve the crashes you were experiencing in-game ๐Ÿ˜„ If you encounter any further trouble in-game, please don't hesitate to reach out.

Thank you ๐Ÿ™‚

5 days ago - Ubi-Borealis - Direct link

Thank you for taking the time to share your experience, @JPWiseguy!

We would generally recommend that you refrain from overclocking your system when playing any Ubisoft title, as this could cause technical issues such as crashing and freezing in-game. If you use an overclocked system and are encountering crashes in-game, then we would strongly recommend that you revert your system back to default to see if this helps to alleviate the technical issues experienced.

Thanks! ๐Ÿ˜Š