Original Post — Direct link

Hi there

I bought the ultimate edition (with the figurine etc) AC Valhalla edition on PS4 so I should have the season pass. I’m playing the ps5 version. I can’t access the siege of Paris DLC. I can see the season pass and the DLC in the store but it’s only appearing to me as £19.99 when it should be part of the season pass, ie free. So how can I get the siege of Paris?

I’ve finished the game, met the power criteria etc. I’ve restored licenses in settings as well and tried to google my way to a solution. I don’t want to buy another season pass or pay out for the dlc.

Can anyone help please? Thanks so much
Becca

almost 3 years ago - Ubi-Milky - Direct link

Hello @badassbecca1883 I am sorry to hear you are having trouble accessing parts of your season pass on your new console.

First of all, can you please check for the following in-game >
Upload your game save to your PS5.
Look for a letter from Randvi in your Ravensthorpe settlement and read the letter.
Next, speak to Toka and Pierre in the guesthouse at Raventhorpe, to trigger the Siege of Paris questline.

If you are unable to trigger this in-game, could you please contact us over this link, for email support where we can check your account and investigate this further for you > https://www.ubisoft.com/en-gb/help/contact

We will require the following information from you, if you could attach these screenshots or photo's to your case, it will help us understand what may be preventing you from accessing your DLC content, on your new console >

- Your proof of purchase for the base game and for the Season Pass
- A photo of the key for the Season Pass if applicable
- A photo of their PSN profile, from the console's menu
- The country of your PSN profile
- Images of the In-game store (to check if the expansion is available to purchase there)