about 2 years ago - Ubi-Borealis - Direct link

Hello there,

For your own safety and security, we are unable to handle store queries within the forums. We will now be marking this thread as “Resolved."

If you are missing a game from your Ubisoft Connect library, please can you ensure that your logged into the Ubisoft Account you purchased the game on.

If you are sure you logged into the correct account, then I would recommend creating a support ticket so our team can investigate further. You can create a support ticket in the following ways:


Any new threads created regarding the game missing from the Ubisoft Connect library will be merged into this Megathread, so please follow the steps outlined above to receive further support.

Thank you! 😊

over 1 year ago - Ubi-Keo - Direct link

Hi Vikings!

If you have purchased Assassin's Creed Valhalla on PC and it doesn't appear in your games library then please contact support on one of the following support channels for further assistance:

Facebook
Twitter
Support Ticket
Live Chat

I will now lock this thread.