Original Post — Direct link

Depois de comprar e baixar o jogo ASSASSINS CREED VALHALLA ele chegou a abrir e eu mal começou o jogo, ele congelou. Depois disso, só tenta carregar e não conclui, não abre. Já verifiquei meu sistema e está tudo ok e atualizado. Por favor, é muito confuso para eu ficar procurando os tópicos e não sei mais o que fazer.

about 2 years ago - Ubi-Keo - Direct link

Hi @kayky152004 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your question for me?

Alternatively, you could create a support ticket and our Customer Support team will be able to assist you further.

about 2 years ago - Ubi-Karl - Direct link

Hey guys! @kayky152004 @snarku

First and foremost, welcome to forums! 🙂

@snarku - much appreciate for translation there, this gives much better perspective of the issue.

Just to be sure we're on the same page, may I check the following with you:

  1. I understand that there are no error messages that you @kayky152004 receive at all, is that right?
  2. To add, do you possibly happen to be using MSI Dragon Center Gaming Mode by any chance? If you are, try temporarily disabling it.
  3. Where do you have your game installed? Is it in local drive or external drive (such as Microsoft Storage Space)?


In the meantime, for troubleshooting purposes, if you haven't already, give the following steps a go and see if that helps.

Keep us updated!