Original Post — Direct link

When attempting to enter the door of the church no cutscene happens and objective does not update. Any fixes?

8 months ago - Ubi-Mark. - Direct link

Hello @XZ3PICGAMINGZX,

Thank you for bringing this to our attention!

I just checked and we haven't received similar reports yet. Can I kindly ask you to provide us with a short video of this occurring along with your quest description, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

8 months ago - Ubi-Borealis - Direct link

I would recommend uploading the video to a sharing platform, such as YouTube or Google Drive, @XZ3PICGAMINGZX. You can then post a direct sharing link to the video within this thread.

Thanks! 😊

8 months ago - Ubi-Borealis - Direct link

Hello there @ensomatrixx! Welcome to the forums 🙂

I'm sorry to hear you're encountering trouble with "A Scourging of Snakes." Would you be able to send us a video that shows you entering the church, but that no cutscene is triggered and that you're unable to continue the quest? We can then forward this to the development team for further investigation.

Thanks! 😊

8 months ago - Ubi-Borealis - Direct link

Thank you so much for the video, @ensomatrixx! I've included this in your report to the development team.

If we require any additional information from you, we will reach out within this thread.

Thanks! 😊

8 months ago - Ubi-Borealis - Direct link

Thank you for sending us an video of your own experience, @XZ3PICGAMINGZX! I've passed this video, alongside your original report, to the development team for use in the ongoing investigation 🙂

8 months ago - Ubi-Mark. - Direct link

Hello @EMRYS2155,

Sorry to hear about your experience.

This issue has been already reported to the development team and it's currently being investigated. Once we have an update, we are going to let everyone know through these forums and the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

8 months ago - Ubi-Mark. - Direct link

Hello @EMRYS2155,

Thank you for the update.

I'm really sorry for any disappointment caused by this. However, as I can see that that this issue has been already reported, the development team are investigating it at the moment. Once we have a resolution (a fix deployed by the development team), we will keep everyone updated through these forums.

Apologies for any inconvenience caused by this.

7 months ago - Ubi-Borealis - Direct link

Hello there @XZ3PICGAMINGZX & @EMRYS2155!

Please note that both the Known Issues list and Megathread list are non-exhaustive, and do not include every issue currently under investigation by the development team. Rest assured that the development team are investigating the cutscene not triggering in "A Scourging of Snakes" further. We don't yet have any new updates to share with you all from the investigation at this time.

As soon as we have any new updates to share with you, this information will be shared within this thread or in the News & Announcements forum.

I've now added this thread to our Megathread list at your request as well.

Thank you 😊

12 days ago - Ubi-Borealis - Direct link

Hello there,

As we have had no reports of this issue with "A Scourging of Snakes" persisting in game following the release of TU 1.3.0, we will now be locking this thread.

If you encounter any further trouble with "A Scourging of Snakes," please don't hesitate to create a new thread so we can investigate further.

Thanks! 😊






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