[2021] Unable to Pledge to Winchester

I have completed all pledges on the pledge map except for Winchester and Hamtunscire i have no active quests in my quest log relating to the main story line, there is only a figure on the pledge map over Winchester

i understand that Haytham should inform you that the poor fellow soldier has sent you a letter however he doesn't inform me nor do i have nothing in my inbox in my room, and when speaking to Ranvi she has nothing useful to say

i have also seen other discussions saying travel to Norway and back, that has done nothing in terms of starting the main storyline again i have done 120hrs and really do not want to have to start again

can someone advice on next steps please